Experiencing Alerting failure issue in Azure Portal for Many Data Types - 08/18 - Resolved

[Azure-Monitor-Team]

First published on MSDN on Aug 19, 2018

Final Update: Sunday, 19 August 2018 03:18 UTC

We've confirmed that all systems are back to normal with no customer impact as of 08/19 2:20 UTC. Our logs show the incident started on 08/18 1:10 UTC and that during the 25 hours 10 minutes that it took to resolve the issue some customers who configured Availability test to run from US regions would have experienced failures in Azure Portal.

• Root Cause: The failure was due to issues with one of the back end service.
• Incident Timeline: 25 Hours & 10 minutes - 08/18 1:10 UTC through 08/19 2:20 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Praveen

Update: Sunday, 19 August 2018 01:16 UTC

We continue to investigate issues within Application Insights. Root cause is not fully understood at this time. Some customers who configured Availability test to run from US regions continue to experience issues in Azure Portal. We are working to establish the start time for the issue, initial findings indicate that the problem began at 08/18 01:10 UTC. We currently have no estimate for resolution.

• Work Around: none
• Next Update: Before 08/19 04:30 UTC

-Praveen

Initial Update: Saturday, 18 August 2018 22:13 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers in US regions may experience availability test issues in Azure Portal.

• Work Around: none
• Next Update: Before 08/19 01:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Praveen