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Final Update: Friday, 09 October 2020 07:34 UTC

We've confirmed that all systems are back to normal with no customer impact as of 10/09, 07:00 UTC. Our logs show the incident started on 10/09, 05:55 UTC and that during the 1 hours & 5 minutes that it took to resolve the issue some customers in East US 2 region may have experienced issues with missed or delayed Log Search Alerts. 
  • Root Cause: The failure was due to an issue with one of our back-end services.  
  • Incident Timeline: 1 Hours & 5 minutes - 10/09, 05:55 UTC through 10/09, 07:00 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.

-Vyom