Final Update: Tuesday, 21 May 2019 13:44 UTC
We've confirmed that all systems are back to normal with no customer impact as of 5/21, 12:41 UTC. Our logs show the incident started on 5/21, 06:41 UTC and that during the 6 hours and 32 minutes that it took to resolve the issue customers in EUS, WCUS and France central experienced alerting failures.
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Root Cause: The failure was due to the issue in one of our dependent services.
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Incident Timeline: 6 Hours & 32 minutes - 5/21, 06:09 UTC through 5/21, 12:41 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
-Madhuri