Final Update: Monday, 18 May 2020 16:24 UTC
We've confirmed that all systems are back to normal with no customer impact as of 05/18, 15:25 UTC. Our logs show the incident started on 05/18, 13:45 UTC and that during the 1 hour 40 minutes that it took to resolve the issue some customers in Central US region may have experienced delayed or missed Log Search alerts.
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Root Cause: The failure was due to an issue in one of our dependent services.
- Incident Timeline: 1 hour 40 minutes - 05/18, 13:45 UTC through 05/18, 15:25 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
-Anmol
