Final Update: Saturday, 11 April 2020 02:22 UTC
We've confirmed that all systems are back to normal with no customer impact as of 4/11, 01:43 UTC. Our logs show the incident started on 4/10 22:15 UTC and that during the 3 hours 28 minutes that it took to resolve the issue, customers may experience issues with missed or delayed Log Search Alerts in the South Africa North region.
-Ian
We've confirmed that all systems are back to normal with no customer impact as of 4/11, 01:43 UTC. Our logs show the incident started on 4/10 22:15 UTC and that during the 3 hours 28 minutes that it took to resolve the issue, customers may experience issues with missed or delayed Log Search Alerts in the South Africa North region.
- Root Cause: The failure was due to an unhealthy service in our back end.
- Incident Timeline: 3Hours & 28 minutes - 4/10 22:15 UTC through 4/11, 01:43 UTC
-Ian
Update: Saturday, 11 April 2020 02:16 UTC
Root cause has been isolated to an unhealthy service in our back end. This was Log Search Alerts in the South Africa North region. Customers may experience issues with missed or delayed Log Search Alerts. We believe the issue should be mitigated shortly as the backend service has appears to be healthy.
Root cause has been isolated to an unhealthy service in our back end. This was Log Search Alerts in the South Africa North region. Customers may experience issues with missed or delayed Log Search Alerts. We believe the issue should be mitigated shortly as the backend service has appears to be healthy.
- Work Around: none
- Next Update: Before 04/11 03:30 UTC
We apologize for the inconvenience.
-IanInitial Update: Saturday, 11 April 2020 00:41 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers may experience issues with missed or delayed Log Search Alerts in the South Africa North region. The impact began at 4/10 22:15 UTC
-Ian
We are aware of issues within Log Search Alerts and are actively investigating. Some customers may experience issues with missed or delayed Log Search Alerts in the South Africa North region. The impact began at 4/10 22:15 UTC
- Work Around: None
- Next Update: Before 04/11 02:30 UTC
-Ian
Updated Apr 11, 2020
Version 3.0