Final Update: Saturday, 29 August 2020 14:15 UTC
We've confirmed that all systems are back to normal with no customer impact as of 08/29, 14:05 UTC. Our logs show the incident started on 08/29, 09:15 UTC and that during the 4 hours 50 minutes that it took to resolve some of customers may experience failures accessing alerts and action rules for the resources. Alerting notifications are not impacted.
\n - \n Root Cause: The failure due to one of dependent service miss configuration .
\n - \n Incident Timeline: 4 Hours & 50 minutes - 08/29, 09:15 UTC through 08/29, 14:05 UTC\n
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We understand that customers rely on Alerts as a critical service and apologize for any impact this incident caused.
-Subhash