Experiencing missed or delayed alerts issue for Log Search Alerts - 07/29 - Resolved
Published Jul 29 2020 04:28 AM 1,128 Views
Final Update: Wednesday, 29 July 2020 12:27 UTC

We've confirmed that all systems are back to normal with no customer impact as of 7/29, 11:10 UTC. Our logs show the incident started on 7/29, 09:05 UTC and that during the 2 hours and 5 minutes that it took to resolve the issue some customers in West Central US region may have experienced issues with missed or delayed log search alerts.
  • Root Cause: The failure was due to an issue in one of our dependent services. 
  • Incident Timeline: 2 Hours & 5 minutes - 7/29, 09:05 UTC through 7/29, 11:10 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.

-Madhuri

Initial Update: Wednesday, 29 July 2020 11:26 UTC

We are aware of issues within Log Search Alerts and are actively investigating. Some customers in West Central US may experience issues with missed or delayed log search alerts.
  • Work Around: None. 
  • Next Update: Before 07/29 13:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Madhuri

Version history
Last update:
‎Jul 29 2020 05:31 AM
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