Final Update: Thursday, 09 September 2021 20:45 UTC
We've confirmed that all systems are back to normal with no customer impact as of 9/9, 20:30 UTC. Our logs show the incident started on 9/9, 17:32 UTC and that during the time it took to resolve the issue customers may have experienced data latency, data gaps and incorrect alert activation.
Root Cause: The failure was due to a storage issue caused by a configuration change.
Incident Timeline: 2 Hours & 58 minutes - 9/9, 17:32 UTC through 9/9, 17:32 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.
Initial Update: Thursday, 09 September 2021 18:08 UTC
Application Insights customers in WestUs2, EastUS, East Australia, West Europe starting 17:32 UTC may have experienced intermittent data latency, data gaps and incorrect alert activation
Work Around: none
Next Update: Before 09/09 21:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Ian