Final Update: Thursday, 25 October 2018 15:54 UTC
We've confirmed that all systems are back to normal with no customer impact as of 10/25, 15:30 UTC. Our logs show the incident started on 10/12, 07:00 UTC and that during the 13 days and 8 hours that it took to resolve the issue some log analytics customers experienced issues while creating metric alerts for logs.
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Root Cause: The failure was due to an issue in one of the dependent services.
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Incident Timeline: 13 days, 8 Hours & 30 minutes - 10/12, 07:00 UTC through 10/25, 21:00 UTC.
We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.
-Varun
Update: Thursday, 25 October 2018 13:40 UTC
Root cause has been isolated to an issue in one of our dependent services which was impacting creation of metric alert for logs. To address this issue we have deployed a fix in all regions except Central Canada and Central India. Alert creation is now working as expected in the remaining regions. Some customers may still experience issues while creating metric alert for logs in the mentioned regions and we estimate 4 hours before all issues are addressed.
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Work Around: None
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Next Update: Before 10/25 18:00 UTC
-Varun
Update: Wednesday, 24 October 2018 15:12 UTC
We continue to investigate issues within Log Analytics. Root cause is well understood at this point and we are working on a fix. Some customers continue to experience issues while creating metric alert for logs. We currently have no estimate for resolution.
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Work Around: None
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Next Update: Before 10/25 15:30 UTC
-Varun
Update: Wednesday, 24 October 2018 08:39 UTC
We continue to investigate issues within Log Analytics. Root cause is not fully understood at this time. Some customers continue to experience issues while creating metric alerts for logs. We are working to establish the start time for the issue, initial findings indicate that the problem began on 12th October. We currently have no estimate for resolution.
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Work Around: None
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Next Update: Before 10/24 15:00 UTC
-Varun
Initial Update: Tuesday, 23 October 2018 15:00 UTC
We are aware of issues within Log Analytics and are actively investigating. Some customers may experience issues while creating metric alert for logs.
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Work Around: None
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Next Update: Before 10/24 09:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Varun
