Final Update: Wednesday, 06 May 2020 18:11 UTC
We've confirmed that all systems are back to normal with no customer impact as of 05/06, 17:44 UTC. Our logs show the incident started on 05/06, 16:14 UTC and that during the 1 hour and 30 minutes that it took to resolve the issue some of customers in East US region might have experienced Data Access issue for Service Map.
- Root Cause: The failure was due to an issue in one of our dependent services.
- Incident Timeline: 1 hour and 30 minutes - 05/06, 16:14 UTC through 05/06, 17:44 UTC
We understand that customers rely on Service Map as a critical service and apologize for any impact this incident caused.
-Saika