Experiencing Availability issue in Azure Portal for US locations - 10/22 - Resolved

[Azure-Monitor-Team]

First published on MSDN on Oct 22, 2018

Final Update: Monday, 22 October 2018 21:22 UTC

We've confirmed that all systems are back to normal by 10/22, 21:00 UTC. Our logs show the incident started on 10/22, 15:30 UTC and that during the 5 hours 30m that it took to resolve the issue 14% of availability web tests were not running from affected locations. This issue has been mitigated completely & all of our services are running as expected however impacted web tests reports will continue to show data gaps for impacted duration.

• Root Cause: The failure was due to code bug identified in our availability services.


• Incident Timeline: 5 Hours 30m - 10/22, 15:30 UTC through 21:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Arvind

Initial Update: Monday, 22 October 2018 19:00 UTC

We are aware of issues within Application Insights and are actively investigating. Since 10/22 15;30 UTC approx. 14% availability web tests are not running in East US, West US and US Central location. Affected customers would not receive any data from these locations. We provide more information as we learn.

• Work Around: None


• Next Update: Before 10/22 21:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Arvind