Final Update: Wednesday, 29 April 2020 11:39 UTC
We've confirmed that all systems are back to normal with no customer impact as of 04/29, 11:20 UTC. Our logs show the incident started on 04/22, 17:00 UTC and that during the 6 days 18 hours and 20 minutes that it took to resolve the issue some customers may have missed alerts on SQL resources for alert rules that were created before 04/23 12:00 UTC in Public cloud, US Gov cloud, China Gov cloud.
- Root Cause: The failure was due to an issue with configuration changes in one of our back end service.
- Incident Timeline: 6 Days 18 Hours & 20 minutes - 04/22, 17:00 UTC through 04/29, 11:20 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.
-Syed
Initial Update: Wednesday, 29 April 2020 10:27 UTC
We continue to investigate issues within Azure Metric Alerts. Some customers continue to experience missing alerts on SQL resources for alert rules that were created before 04/23 12:00 UTC in Public cloud, US Gov cloud, China Gov cloud. Initial findings indicate that the problem began at 04/22 ~17.00 UTC.
- Work Around: None
- Next Update: Before 04/29 14:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Syed
Initial Update: Wednesday, 29 April 2020 05:48 UTC
We continue to investigate issues within Azure Metric Alerts. Some customers continue to experience missing alerts on SQL resources for alert rules that were created before 04/23 12:00 UTC in Public cloud, US Gov cloud, China Gov cloud. Initial findings indicate that the problem began at 04/22 ~17.00 UTC.
- Work Around: None
- Next Update: Before 04/29 10:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Syed
