Final Update: Monday, 09 December 2019 18:43 UTC
We've confirmed that all systems are back to normal with no customer impact as of 12/09, 18:34 UTC. Our logs show the incident started on 12/09, 17:27 UTC and that during the 1 hour and 7 minutes that it took to resolve the issue customers could have experienced missing alerts in West Europe.
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Root Cause: The failure was due to a bad configuration
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Incident Timeline: 1 Hour & 7 minutes - 12/09, 17:27 UTC through 12/09, 18:34 UTC
We understand that customers rely on Metric Alerts as a critical service and apologize for any impact this incident caused.
-Eric Singleton