Final Update: Friday, 27 September 2019 11:57 UTC
We've confirmed that all systems are back to normal with no customer impact as of 09/27, 10:52 UTC. Our logs show the incident started on 09/27, 08:00 UTC and that during the 2 hours & 52 minutes that it took to resolve the issue some of customers experienced alerting failure.
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Root Cause: The failure was due to deployment in backend service
- Incident Timeline: 2 Hours & 52 minutes - 09/27, 08:00 UTC through 09/27, 10:52 UTC
We understand that customers rely on Metric Alerts as a critical service and apologize for any impact this incident caused.
-Naresh