We've confirmed that all systems are back to normal with no customer impact as of 01/20, 10:40 UTC. Our logs show the incident started on 01/20, 09:55 UTC and that during the 45 minutes that it took to resolve the issue. Some customers may have experienced missed or delayed Log Search alerts in South UK region.
Root Cause: The failure was due to an issue with one of our dependent service.
Incident Timeline: 45 minutes - 01/20, 09:55 UTC through 01/20, 10:40 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
Initial Update: Monday, 20 January 2020 11:21 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers may experience missed or delayed Log Search alerts in South UK region.
Work Around: None
Next Update: Before 01/20 15:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Anusha