Experiencing Alerting failure for alerts and action rules - 08/29 - Mitigated
Published Aug 29 2020 05:03 AM 1,649 Views
Final Update: Saturday, 29 August 2020 14:15 UTC

We've confirmed that all systems are back to normal with no customer impact as of 08/29, 14:05 UTC. Our logs show the incident started on 08/29, 09:15 UTC and that during the 4 hours 50 minutes that it took to resolve some of customers may experience failures accessing alerts and action rules for the resources. Alerting notifications are not impacted.
  • Root Cause: The failure due to one of dependent  service miss configuration .
  • Incident Timeline: 4 Hours & 50 minutes - 08/29, 09:15 UTC through 08/29, 14:05 UTC
We understand that customers rely on Alerts as a critical service and apologize for any impact this incident caused.

-Subhash

Update: Saturday, 29 August 2020 13:46 UTC

We continue to investigate issues within alerting management. Some customers may experience failures accessing alerts and action rules for resources. Alerting notifications are not impacted. The problem began at 08/29 09:15 AM UTC.
  • Work Around: None
  • Next Update: Before 08/29 18:00 UTC
-Subhash

Update: Saturday, 29 August 2020 12:02 UTC

We continue to investigate issues within alerting management. Some customers may experience failures accessing alerts and action rules for resources. Alerting notifications are not impacted. The problem began at 08/29 09:15 AM UTC. 
  • Work Around: None
  • Next Update: Before 08/29 16:00 UTC
-Subhash
Version history
Last update:
‎Aug 29 2020 06:00 PM
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