Cannot Connect to Lab Services Template

[IMCK_Training]

Your Conversation with Anand

Started at 2021-05-17 05:58 PM PDT on https://chat.azure.com/olarkFrame.html?a=ACID-7869e336-a713-4dfc-be3d-2e871cf4c9e6&tenant=2ef204...

Joel McKenzie:	cb0bff5b-4b71-44ef-bb2f-c8180bc600b9	05:58 PM
Anand:	Hello!Thanks for reaching out to Azure Portal Chat. My name is Anand and I'll be helping you today.	05:58 PM
Joel McKenzie:	Hi, sorry, I got distracted.	05:59 PM
Joel McKenzie:	I was looing for an answer to my connectin issue.	05:59 PM
Anand:	I see you had a chat with my colleague before. Let me check the transcript and get back.	06:00 PM
Joel McKenzie:	ok	06:01 PM
Anand:	Okay, so do you see this error "the user account is currently disabled and cannot be used" while trying to connect to your VM?	06:03 PM
Joel McKenzie:	yes	06:03 PM
Joel McKenzie:	now it's not connecting at all..	06:04 PM
Anand:	Can you try resetting the password but picking a new username instead of the one you are trying? So for example, if your user is AzureUser try resetting the password but with a username of AzureUser1. This will create a new admin user. From there once you log into the VM you can manually fix the password of the original user and delete the new one.	06:04 PM
Joel McKenzie:	ok, i'll try now	06:05 PM
Anand:	Sure, if that doesn't work you may also refer the following discussion on a similar issue and see if it helps: https://stackoverflow.com/questions/35022035/azure-vm-connection-error-the-user-account-is-currently...	06:05 PM
Joel McKenzie:	the templates are not visible on the VM page.	06:07 PM
Anand:	I didn't get you. Are you creating a VM from template in Azure?	06:09 PM
Joel McKenzie:	I am using Azure Lab Services	06:09 PM
Anand:	Hope you have followed the steps as mentioned in the tutorial to save a template virtual machine image to a shared image gallery so that it can be used by others to create labs: https://docs.microsoft.com/en-us/azure/lab-services/how-to-use-shared-image-gallery	06:13 PM
Anand:	https://docs.microsoft.com/en-us/answers/questions/36682/image-template-not-working.html	06:15 PM
Joel McKenzie:	Ok, I'll give this a try and get back to you.	06:17 PM
Anand:	Sure, thank you for your time!	06:17 PM
Anand:	I will be closing this chat here, feel free to reach us back if you have any further queries.	06:18 PM
Anand:	Have a great day ahead!

[#2]

If you are still experiencing this issue with being able to RDP to your VM, please open a support ticket. Losing RDP is typically an underlying issue with the 'compute' resources and requires investigation for each situation where this is occurring. Please log a support ticket at  https://aka.ms/azlabs-support.

Thanks,
Elizabeth