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IoT Edge stopped to send msg to IoT Hub

%3CLINGO-SUB%20id%3D%22lingo-sub-1124025%22%20slang%3D%22en-US%22%3EIoT%20Edge%20stoped%20to%20send%20msg%20to%20IoT%20Hub%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1124025%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20folks%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20IoT%20Edge%20stopped%20to%20send%20msg%20to%20IoT%20Hub.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20realized%20that%20through%20Power%20BI%20dashboard%2C%20than%20checking%20at%20the%20log%20of%20IoT%20Hub%20and%20the%20counter%20message%20at%20Azure%20Portal%20I%20realized%20that%20stopped%203%20hours%20ago.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20try%20to%20monitor%20through%20VS%20Code%20It%20gives%20me%20that%20output%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CPRE%20class%3D%22lia-code-sample%20language-markup%22%3E%3CCODE%3E%5BIoTHubMonitor%5D%20Start%20monitoring%20message%20arrived%20in%20built-in%20endpoint%20for%20device%20%5BraspberrywgeTESTE%5D%20...%0A%5BIoTHubMonitor%5D%20Created%20partition%20receiver%20%5B0%5D%20for%20consumerGroup%20%5B%24Default%5D%0A%5BIoTHubMonitor%5D%20Created%20partition%20receiver%20%5B1%5D%20for%20consumerGroup%20%5B%24Default%5D%0A%5BIoTHubMonitor%5D%20At%20least%20one%20receiver%20for%20the%20endpoint%20is%20created%20with%20epoch%20of%20'14'%2C%20and%20so%20non-epoch%20receiver%20is%20not%20allowed.%20Either%20reconnect%20with%20a%20higher%20epoch%2C%20or%20make%20sure%20all%20epoch%20receivers%20are%20closed%20or%20disconnected.%20TrackingId%3Af3ac5392-bf31-47e7-bdfa-d9408d518f3c_B0%2C%20SystemTracker%3Aihsuprodcqres006dednamespace%3Aeventhub%3Aiothub-ehub-wge-iothub-2187968-10354fa24f~16383%7C%24default%2C%20Timestamp%3A2020-01-23T00%3A24%3A19%20Reference%3A8656880f-6f00-470b-9f92-759ee81fb24b%2C%20TrackingId%3Af5a36bc7-2a9d-4163-86f1-7aa9c00a5850_B0%2C%20SystemTracker%3Aihsuprodcqres006dednamespace%3Aeventhub%3Aiothub-ehub-wge-iothub-2187968-10354fa24f~16383%7C%24default%2C%20Timestamp%3A2020-01-23T00%3A24%3A19%20TrackingId%3Aef3abe110373436dbf67ed9fee23c08e_G5%2C%20SystemTracker%3Agateway5%2C%20Timestamp%3A2020-01-23T00%3A24%3A19%0A%5BIoTHubMonitor%5D%20At%20least%20one%20receiver%20for%20the%20endpoint%20is%20created%20with%20epoch%20of%20'12'%2C%20and%20so%20non-epoch%20receiver%20is%20not%20allowed.%20Either%20reconnect%20with%20a%20higher%20epoch%2C%20or%20make%20sure%20all%20epoch%20receivers%20are%20closed%20or%20disconnected.%20TrackingId%3A04b10969-646a-4c9d-8ec5-c586180a45ac_B4%2C%20SystemTracker%3Aihsuprodcqres006dednamespace%3Aeventhub%3Aiothub-ehub-wge-iothub-2187968-10354fa24f~32766%2C%20Timestamp%3A2020-01-23T00%3A24%3A19%20Reference%3A38ceb547-f1d7-497a-a0a7-e0f87f5287bb%2C%20TrackingId%3A68583b58-1298-4ef7-be57-d0e27b9ef771_B4%2C%20SystemTracker%3Aihsuprodcqres006dednamespace%3Aeventhub%3Aiothub-ehub-wge-iothub-2187968-10354fa24f~32766%7C%24default%2C%20Timestamp%3A2020-01-23T00%3A24%3A19%20TrackingId%3Aef3abe110373436dbf67ed9fee23c08e_G5%2C%20SystemTracker%3Agateway5%2C%20Timestamp%3A2020-01-23T00%3A24%3A19%0A%5BIoTHubMonitor%5D%20Message%20monitoring%20stopped.%20Please%20try%20to%20start%20monitoring%20again%20or%20use%20a%20different%20consumer%20group%20to%20monitor.%3C%2FCODE%3E%3C%2FPRE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20seems%20that%20It%20lost%20the%20connection%20to%20IoT%20Hub%20and%20failed%20to%20get%20up%20again.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20guys%20know%20what%20could%20have%20happened%20or%20give%20me%20some%20tip%20to%20identify%20the%20problem%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance%20for%20your%20attention.%20Best%20regards.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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adrianols
New Contributor

Hi folks,

 

My IoT Edge stopped to send msg to IoT Hub.

 

I've realized that through Power BI dashboard, than checking at the log of IoT Hub and the counter message at Azure Portal I realized that stopped 3 hours ago.

 

If I try to monitor through VS Code It gives me that output:

 

 

[IoTHubMonitor] Start monitoring message arrived in built-in endpoint for device [raspberrywgeTESTE] ...
[IoTHubMonitor] Created partition receiver [0] for consumerGroup [$Default]
[IoTHubMonitor] Created partition receiver [1] for consumerGroup [$Default]
[IoTHubMonitor] At least one receiver for the endpoint is created with epoch of '14', and so non-epoch receiver is not allowed. Either reconnect with a higher epoch, or make sure all epoch receivers are closed or disconnected. TrackingId:f3ac5392-bf31-47e7-bdfa-d9408d518f3c_B0, SystemTracker:ihsuprodcqres006dednamespace:eventhub:iothub-ehub-wge-iothub-2187968-10354fa24f~16383|$default, Timestamp:2020-01-23T00:24:19 Reference:8656880f-6f00-470b-9f92-759ee81fb24b, TrackingId:f5a36bc7-2a9d-4163-86f1-7aa9c00a5850_B0, SystemTracker:ihsuprodcqres006dednamespace:eventhub:iothub-ehub-wge-iothub-2187968-10354fa24f~16383|$default, Timestamp:2020-01-23T00:24:19 TrackingId:ef3abe110373436dbf67ed9fee23c08e_G5, SystemTracker:gateway5, Timestamp:2020-01-23T00:24:19
[IoTHubMonitor] At least one receiver for the endpoint is created with epoch of '12', and so non-epoch receiver is not allowed. Either reconnect with a higher epoch, or make sure all epoch receivers are closed or disconnected. TrackingId:04b10969-646a-4c9d-8ec5-c586180a45ac_B4, SystemTracker:ihsuprodcqres006dednamespace:eventhub:iothub-ehub-wge-iothub-2187968-10354fa24f~32766, Timestamp:2020-01-23T00:24:19 Reference:38ceb547-f1d7-497a-a0a7-e0f87f5287bb, TrackingId:68583b58-1298-4ef7-be57-d0e27b9ef771_B4, SystemTracker:ihsuprodcqres006dednamespace:eventhub:iothub-ehub-wge-iothub-2187968-10354fa24f~32766|$default, Timestamp:2020-01-23T00:24:19 TrackingId:ef3abe110373436dbf67ed9fee23c08e_G5, SystemTracker:gateway5, Timestamp:2020-01-23T00:24:19
[IoTHubMonitor] Message monitoring stopped. Please try to start monitoring again or use a different consumer group to monitor.

 

 

It seems that It lost the connection to IoT Hub and failed to get up again.

 

Do you guys know what could have happened or give me some tip to identify the problem?

 

Thanks in advance for your attention. Best regards.

 

2 Replies
Highlighted
Solution

@adrianols 

 

Could you please open an issue at https://github.com/Azure/iotedge/issues? We have an issue template there which will guide you through providing the details and logs we'll need to debug this.

 

Thanks!

Highlighted

Thanks @Venkat Yalla ! I'll do it! Best regards

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