Re-enabling Lost Devices

%3CLINGO-SUB%20id%3D%22lingo-sub-1517721%22%20slang%3D%22en-US%22%3ERe%3A%20Re-enabling%20Lost%20Devices%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1517721%22%20slang%3D%22en-US%22%3EHi%20Jonny%2C%3CBR%20%2F%3E%3CBR%20%2F%3ESorry%20you%20are%20experiencing%20difficulty%20with%20device%20management%20in%20Office%20365.%20I%20highly%20recommend%20that%20you%20re-post%20your%20question%20in%20the%20Intune%20community%20here%3A%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-intune%2Fbd-p%2FMicrosoft-Intune%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-intune%2Fbd-p%2FMicrosoft-Intune%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1484612%22%20slang%3D%22en-US%22%3ERe-enabling%20Lost%20Devices%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1484612%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20I%20attempt%20to%20disable%20lost%20mode%2C%20the%20status%20is%20stuck%20on%20pending%2C%20and%20the%20device%20itself%20is%20still%20in%20lost%20mode.%20In%20order%20to%20troubleshoot%20this%2C%20I've%20connected%20the%20device%20to%20LTE%20via%20an%20activated%20SIM%2C%20which%20did%20not%20resolve%20the%20issue.%20I'm%20able%20to%20restore%20the%20devices%2C%20but%20I'd%20like%20to%20back%20up%20the%20data%20before%20I%20wipe%20them.%20I%20have%20a%20number%20of%20devices%2C%20iPhones%20and%20iPads%2C%20that%20I'm%20working%20on.%20Any%20ideas%20as%20to%20next%20steps%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1484612%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAzure%20AD%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

When I attempt to disable lost mode, the status is stuck on pending, and the device itself is still in lost mode. In order to troubleshoot this, I've connected the device to LTE via an activated SIM, which did not resolve the issue. I'm able to restore the devices, but I'd like to back up the data before I wipe them. I have a number of devices, iPhones and iPads, that I'm working on. Any ideas as to next steps?

1 Reply
Hi Jonny,

Sorry you are experiencing difficulty with device management in Office 365. I highly recommend that you re-post your question in the Intune community here: https://techcommunity.microsoft.com/t5/microsoft-intune/bd-p/Microsoft-Intune