Dec 09 2020
12:58 PM
- last edited on
Jan 14 2022
04:55 PM
by
TechCommunityAP
Dec 09 2020
12:58 PM
- last edited on
Jan 14 2022
04:55 PM
by
TechCommunityAP
Environment:
Client:
On client machine, user is setup with his mailbox in Outlook.
User also requires to add additional mailbox in their Outlook. When we try to add another account, it does not prompt for credentials and adds the account in Outlook right away. This is happening because user is logged into machine with his AD account and AD FS uses those credentials and skips the authentication window even if we are trying to setup a new account.
How can this situation be handled and user can be allowed to setup another account in their Outlook?
Dec 10 2020 02:04 PM
Hey!
How are you adding the new account to the current Outlook profile?
You could test to:
Dec 10 2020 02:24 PM
So, the issue still persists. I think when I try to add new account, it redirects to Microsoft modern authentication prompt. Microsoft authentication prompts figures that this domain is federated and it redirects to our ADFS for authentication. On ADFS, previous user is already signed in so based on single-sign-on concept, it uses current session and pass token to Microsoft. Now, Microsoft was expecting token for a new account but it received for the existing mailbox and hence we cannot authenticate to new account.
Dec 10 2020 02:38 PM
Dec 10 2020 02:57 PM
Same issue with fresh new profile as well.
There is no local issue on machine. This is a citrix environment and we have tested this on 2 different citrix machines as well and behavior is same everywhere.
Dec 10 2020 03:27 PM
Dec 16 2020 03:11 PM
@kpsingh Any progress?