May 13 2020
- last edited on
Jul 27 2020
I received a call today for one user that experience an excessive amount of MFA prompts. We have MFA deployed via a conditional access rule.
Looking at the sign-ins report for this user we have confirmed the IPs that i see is his external IP but there is a lot of failures and interrupted.
His MFA settings is to be notified via the phone app.
How do I troubleshoot this? I would typically ask people to reboot and then im not sure if we should go in and just reset the authenticator app and redo the https://aka.ms/mfasetup where we remove the apps that he has setup??
I really have no idea :)
May 13 2020 06:44 AM - edited May 13 2020 06:45 AM
@RippieUK Hello Ronnie, we have a lot of experts on MFA and CA in the community, so I'm just gonna suggest to revoke the sessions until someone gives you a detailed explanation ;) https://docs.microsoft.com/bs-latn-ba/azure/active-directory/authentication/howto-mfa-userdevicesett...
May 15 2020 05:11 AM