Help: AzureAD B2B Error Message: Multiple users contain this email address.

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Contributor

Problem Description:

As documented in this feedback (see link text below) Azure AD B2B has a problem for all users accounts where Live ID signin name and Office 365 signin name are the same:

 

https://feedback.azure.com/forums/34192--general-feedback/suggestions/15179097-azure-b2b-fails-for-e...

 

At this point I have even used the processes documented here: "https://support.microsoft.com/en-us/help/12407/microsoft-account-manage-aliases"  to create a new personal email not associated with any AzureAD domains and then removed the signin alias that was in conflict.

 

However I am STILL getting the error message:

"Error Message: Multiple users contain this email address.

XXXXXXXXX@yyyyyyyyyy.com

Correlation ID: 9783454f-ef6d-4d69-9e8f-414fa45522e9
Timestamp: 2017-11-29 17:21:21Z

 

Any one have guidance/suggestions?

 

 

1 Reply

I've just resolved the same issue.

 

In this case it was caused by a contact having the same SMTP address as the user trying to sign in. Obviously the resolver asked for the account associated with the smtp and couldn't decide.

 

It was a little tricky to find as different searches in different admin consoled didn't show the interloper. In the end searching the main portal.office.com active users for the first part of the email found the user with a comlicated username of a_user#EXT#@.....onmicrosoft.com - removing this fixed it. Oddly in the exchange admin it didnt' appear in users but in contacts.

 

It can then be deleted from the portal (either office or azure)

 

Worked for me.