Feb 03 2020
- last edited on
Jul 24 2020
Trying to add a custom domain to a new tenant gives me the error "We have confirmed that you own ***, but we cannot add it to this tenant at this time. The domain is already added to a different Office 365 tenant: ****
We no longer have access to the different tenant, how can I remove or takeover the domain to use in the new tenant.
Tried https://docs.microsoft.com/en-us/azure/active-directory/users-groups-roles/domains-admin-takeover to no avail. Also used the PowerShell command for takeover force without success.
How can I speedily resolve this?
Feb 03 2020 11:50 PM
The takeover process only applies to cases where the domain was added because of "viral" subscription. If it was a "regular" registration in another tenant, you cannot use it and have to remove the domain from the other tenant. Contact support if you are having trouble remembering/getting access to the old one.
Feb 04 2020 08:06 AMSolution
You should have received an email with the contacts of the engineer, if not you can always call the generic line: https://docs.microsoft.com/en-us/office365/admin/contact-support-for-business-products?redirectSourc...