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Microsoft
First published on TECHNET on Apr 08, 2009

<br/>/***********************************************<br/>* Ask the Performance Team Support Center<br/>*<br/>* Bringing scoping, diagnosis and troubleshooting to the Front of the Funnel<br/>* <br/>* Courtesy of the Enterprise Platforms Support Windows Server Performance Team<br/>*<br/>* (c) Microsoft 2009<br/>*<br/>***********************************************/<br/>var enablepersist="on" //Enable saving state of content structure using session cookies? (on/off)<br/>var collapseprevious="no" //Collapse previously open content when opening present? (yes/no)<br/>if (document.getElementById){<br/>document.write('<style type="text/css">')<br/>document.write('.switchcontent{display:none;}')<br/>document.write('</style>')<br/>}<br/>function getElementbyClass(classname){<br/>ccollect=new Array()<br/>var inc=0<br/>var alltags=document.all? document.all : document.getElementsByTagName("*")<br/>for (i=0; i<alltags.length; i++){<br/>if (alltags[i].className==classname)<br/>ccollect[inc++]=alltags[i]<br/>}<br/>}<br/>function contractcontent(omit){<br/>var inc=0<br/>while (ccollect[inc]){<br/>if (ccollect[inc].id!=omit)<br/>ccollect[inc].style.display="none"<br/>inc++<br/>}<br/>}<br/>function expandcontent(cid){<br/>if (typeof ccollect!="undefined"){<br/>if (collapseprevious=="yes")<br/>contractcontent(cid)<br/>document.getElementById(cid).style.display=(document.getElementById(cid).style.display!="block")? "block" : "none"<br/>}<br/>}<br/>function revivecontent(){<br/>contractcontent("omitnothing")<br/>selectedItem=getselectedItem()<br/>selectedComponents=selectedItem.split("|")<br/>for (i=0; i<selectedComponents.length-1; i++)<br/>document.getElementById(selectedComponents[i]).style.display="block"<br/>}<br/>function get_cookie(Name) { <br/>var search = Name + "="<br/>var returnvalue = "";<br/>if (document.cookie.length > 0) {<br/>offset = document.cookie.indexOf(search)<br/>if (offset != -1) { <br/>offset += search.length<br/>end = document.cookie.indexOf(";", offset);<br/>if (end == -1) end = document.cookie.length;<br/>returnvalue=unescape(document.cookie.substring(offset, end))<br/>}<br/>}<br/>return returnvalue;<br/>}<br/>function getselectedItem(){<br/>if (get_cookie(window.location.pathname) != ""){<br/>selectedItem=get_cookie(window.location.pathname)<br/>return selectedItem<br/>}<br/>else<br/>return ""<br/>}<br/>function saveswitchstate(){<br/>var inc=0, selectedItem=""<br/>while (ccollect[inc]){<br/>if (ccollect[inc].style.display=="block")<br/>selectedItem+=ccollect[inc].id+"|"<br/>inc++<br/>}<br/>document.cookie=window.location.pathname+"="+selectedItem<br/>}<br/>function do_onload(){<br/>uniqueidn=window.location.pathname+"firsttimeload"<br/>getElementbyClass("switchcontent")<br/>if (enablepersist=="on" && typeof ccollect!="undefined"){<br/>document.cookie=(get_cookie(uniqueidn)=="")? uniqueidn+"=1" : uniqueidn+"=0" <br/>firsttimeload=(get_cookie(uniqueidn)==1)? 1 : 0 //check if this is 1st page load<br/>if (!firsttimeload)<br/>revivecontent()<br/>}<br/>}<br/><br/>if (window.addEventListener)<br/>window.addEventListener("load", do_onload, false)<br/>else if (window.attachEvent)<br/>window.attachEvent("onload", do_onload)<br/>else if (document.getElementById)<br/>window.onload=do_onload<br/>if (enablepersist=="on" && document.getElementById)<br/>window.onunload=saveswitchstate<br/>


Welcome to the Ask the Performance Team Support Center!


If you have already opened (or are preparing to open) a support incident with Microsoft, the information on this page will help you prepare to work with a Windows Performance Support Engineer.  For each of the areas supported by the Performance team we have provided information on some common symptom / support topics.  Each of these topics includes the following:



  • Scoping Questions :  These questions are designed to gather information about your issue that will help to narrow down the focus of your issue.

  • Data Gathering : Being able to provide some key pieces of data prior to working with a Support Engineer can help to cut down the time to resolution.

  • Resource Information: Links to Knowledge Base articles, white papers, blog posts and other resources related to your problem that may help you diagnose and resolve your issue.

This is a living repository of information.  As information changes, we will be updating the information on this page and within the support topics.


To get started, select one of the problem areas supported by the Performance team, then select the symptom / support topic that most closely matches your issue.