APP: Windows Error Reporting (Vista+)
Scoping the Issue:
· What is the issue with WER?
· Is WER enabled/disabled?
· Is WER being controlled via GPO?
· Is WER being controlled via Agentless Exception Monitoring(AEM) or Desktop Error Monitoring(DEM)?
· Are dumps being created?
· Is the WER Information being sent properly?
· Collect MSDT/MPS Reports.
· Collect Procmon Logs.
· Save Corresponding GPO to HTM file using GPMC (Group Policy Management Console).
Troubleshooting / Resolution:
· Check to see if WER is enabled/disabled.
· Review the GPO Settings and set the WER Group Policy settings as desired.
· Determine if AEM or DEM is being used.
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