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Microsoft
First published on TECHNET on Apr 09, 2009


APP: Windows Error Reporting (Vista+)


Scoping the Issue:

· What is the issue with WER?

· Is WER enabled/disabled?

· Is WER being controlled via GPO?

· Is WER being controlled via Agentless Exception Monitoring(AEM) or Desktop Error Monitoring(DEM)?

· Are dumps being created?

· Is the WER Information being sent properly?

Data Gathering:

· Collect MSDT/MPS Reports.

· Collect Procmon Logs.

· Save Corresponding GPO to HTM file using GPMC (Group Policy Management Console).

Troubleshooting / Resolution:

· Check to see if WER is enabled/disabled.

· Review the GPO Settings and set the WER Group Policy settings as desired.

· Determine if AEM or DEM is being used.

Additional Resources:

http://blogs.technet.com/askperf/archive/2008/02/05/ws2008-windows-error-reporting.aspx

http://blogs.technet.com/momteam/archive/2008/05/23/troubleshooting-agentless-exception-monitor...

http://msdn.microsoft.com/en-us/library/bb513638(VS.85).aspx

http://msdn.microsoft.com/en-us/library/bb513640(VS.85).aspx

http://technet.microsoft.com/en-us/library/cc754364.aspx

http://msdn.microsoft.com/en-us/library/bb513616(VS.85).aspx