Stream Video not playing on multiple computers and multiple browsers

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Occasional Contributor

I've loaded a 30 second video and received the Content is ready email, but when I go to the channel and try to play the video it will not play, just has the video in the background with red arrows circling on top of video. I've closed and reopene the browser, done a ctrl-F5 to refresh. Is there something else to do, configure or consider?

10 Replies
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Hi,

 

I am from the Stream team. Can you give me more info on the issue. 

Network logs and console logs would be helpful to understand the issue.

Also can you get the player logs by adding playerLogLevel=3 as a query parameters for the page. This will print all the logs to console, which you can provide me.

 

Thanks,

Girish

Highlighted

Can you also provide me with your user id and session id

userId can be found by running sessionInfo.UserClaim.UserInfo.UniqueId in the console of the page.

SessionId can be found in the "About Microsoft Stream" dialog from top bar help menu.

 

Girish

Highlighted
 

Watch 'Copy Files from Computer to OneDrive' | Microsoft Stream

Version 1.0.674.6
Session ID 7fcbe652-07e3-4541-9239-7f848ec8c0dc
Your data is stored in West US
"851bec7f-05a6-4dde-b72a-46eb42c0a2a5" is what I get back when I run UserClaim in console
Highlighted

Girish, thanks for your reply - How best can I get this text file to you? It is rather long - here's a piece

DOM7011: The code on this page disabled back and forward caching. For more information, see: http://go.microsoft.com/fwlink/?LinkID=291337
b9bcb99c-8c2f-468a-9663-de24741b2cef
HTML1300: Navigation occurred.
b9bcb99c-8c2f-468a-9663-de24741b2cef
HTML1527: DOCTYPE expected. Consider adding a valid HTML5 doctype: "".
b9bcb99c-8c2f-468a-9663-de24741b2cef (3,1)
DOM7011: The code on this page disabled back and forward caching. For more information, see: http://go.microsoft.com/fwlink/?LinkID=291337
b9bcb99c-8c2f-468a-9663-de24741b2cef
HTML1423: Malformed start tag. Attributes should be separated by whitespace.
b9bcb99c-8c2f-468a-9663-de24741b2cef (168,19)
HTML1409: Invalid attribute name character. Attribute names should not contain ("),('),(<), or (=).
b9bcb99c-8c2f-468a-9663-de24741b2cef (168,41)
SCRIPT1002: Syntax error
b9bcb99c-8c2f-468a-9663-de24741b2cef (169,1)
SEC7115: :visited and :link styles can only differ by color. Some styles were not applied to :visited.
b9bcb99c-8c2f-468a-9663-de24741b2cef
Error: Invalid argument.
at Anonymous function (https://amsglob0cdnstream11.azureedge.net/1-0-674-6/bundles/stream.external.min.js:34:13762)
at Anonymous function (https://amsglob0cdnstream11.azureedge.net/1-0-674-6/bundles/stream.external.min.js:35:9890)
at Anonymous function (https://amsglob0cdnstream11.azureedge.net/1-0-674-6/bundles/stream.external.min.js:36:10094)
at Scope.prototype.$digest (https://amsglob0cdnstream11.azureedge.net/1-0-674-6/bundles/stream.external.min.js:36:13377)
at Scope.prototype.$apply (https://amsglob0cdnstream11.azureedge.net/1-0-674-6/bundles/stream.external.min.js:36:15462)
at done (https://amsglob0cdnstream11.azureedge.net/1-0-674-6/bundles/stream.external.min.js:35:1872)
at completeRequest (https://amsglob0cdnstream11.azureedge.net/1-0-674-6/bundles/stream.external.min.js:35:5558)
at xhr.onload (https://amsglob0cdnstream11.azureedge.net/1-0-674-6/bundles/stream.external.min.js:35:6490)
[16:22:6.857] none: videojs: dispatching event: sourceset [{"type":"application/vnd.ms-sstr+xml","src":"https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...
[16:22:7.969] verbose: azureHtml5JS: azureHTML5: src: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...) autoplay: true type: application/dash+xml player: type3
[16:22:7.971] verbose: azureHtml5JS: workflowCoordinator: autoplay(true)
[16:22:7.972] verbose: azureHtml5JS: workflowCoordinator: src(https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...))
[16:22:8.299] verbose: azureHtml5JS: workflowSequencer: Starting process steps for presentation workflow
[16:22:8.528] verbose: azureHtml5JS: httpDataRetriever: onPresentationRetry
[16:22:8.741] verbose: azureHtml5JS: httpDataRetriever: onGetData
[16:22:8.811] verbose: azureHtml5JS: httpDataRetriever: Getting https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:9.268] verbose: azureHtml5JS: httpDataRetriever: Download Finished for :https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:9.559] verbose: azureHtml5JS: manifestParser: Parsing complete: ( xml2json: 4ms, objectiron: 6ms, total: 0.01s)
[16:22:9.560] verbose: azureHtml5JS: manifestParser: Added segment with idx=0 mt=0 pt=0.0000000 r=0 d=0.0426666
[16:22:9.560] verbose: azureHtml5JS: manifestParser: Added segment with idx=0 mt=0 pt=0.0000000 r=9 d=3.2000000
[16:22:9.560] verbose: azureHtml5JS: manifestParser: Added segment with idx=10 mt=320000000 pt=32.0000000 r=0 d=0.8000000
[16:22:9.561] verbose: azureHtml5JS: manifestParser: MPD updated
[16:22:9.753] verbose: azureHtml5JS: dashUrlFormatter: OnPreFetchUrlFormat
[16:22:9.941] verbose: azureHtml5JS: httpDataRetriever: onGetData
[16:22:9.942] verbose: azureHtml5JS: httpDataRetriever: Setting data retriever timeout: 6400 ms
[16:22:9.945] verbose: azureHtml5JS: httpDataRetriever: Getting https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:10.267] verbose: azureHtml5JS: httpDataRetriever: Download Finished for :https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:10.268] verbose: azureHtml5JS: httpDataRetriever: updateBandWidthInfo - currentBw: 1899 Kbps averageBw: 1899 Kbps size: 76688 bytes time-taken: 323 ms
[16:22:10.271] verbose: azureHtml5JS: encrypted: Starting AES key acquisition
[16:22:10.935] verbose: azureHtml5JS: encrypted: AES key acquisition in 664 ms
[16:22:10.941] verbose: azureHtml5JS: workflowSequencer: Finished process steps for presentation workflow
[16:22:10.941] verbose: azureHtml5JS: workflowCoordinator: presentationRequestResolved
[16:22:10.941] verbose: azureHtml5JS: workflowCoordinator: presentationWorkflowResolved
[16:22:12.293] verbose: azureHtml5JS: azureHTML5: dispatching event: loadstart currentTime: 0
[16:22:12.294] warning: videojs: this.options() has been deprecated and will be moved to the constructor in 6.0
[16:22:12.329] warning: videojs: this.options() has been deprecated and will be moved to the constructor in 6.0
[16:22:12.414] verbose: azureHtml5JS: videoElementAdapter: Adapter buffer added: audio/mp4;codecs="mp4a.40.2" Adapter buffer total: 1
[16:22:12.415] verbose: azureHtml5JS: videoElementAdapter: Adapter buffer added: video/mp4;codecs="avc1.640028" Adapter buffer total: 2
[16:22:12.591] verbose: azureHtml5JS: workflowCoordinator: _doCheckMediaWorkflow
[16:22:12.593] verbose: azureHtml5JS: workflowCoordinator: starting media workflow audio
[16:22:12.593] verbose: azureHtml5JS: workflowSequencer: Starting process steps for audio media workflow
[16:22:12.595] verbose: azureHtml5JS: workflowCoordinator: starting media workflow video

Highlighted

here's some more

[16:22:12.595] verbose: azureHtml5JS: workflowSequencer: Starting process steps for video media workflow
[16:22:12.601] verbose: azureHtml5JS: httpDataRetriever: onMediaRetry
[16:22:12.603] verbose: azureHtml5JS: httpDataRetriever: onMediaRetry
[16:22:12.605] verbose: azureHtml5JS: segmentLocator: onFindSegment
[16:22:12.607] verbose: azureHtml5JS: segmentLocator: onFindSegment
[16:22:12.609] verbose: azureHtml5JS: heuristics: onRunWindowSizeRule
[16:22:12.611] verbose: azureHtml5JS: heuristics: onRunWindowSizeRule
[16:22:12.614] verbose: azureHtml5JS: heuristics: onRunStepRule
[16:22:12.615] verbose: azureHtml5JS: heuristics: onRunStepRule
[16:22:12.617] verbose: azureHtml5JS: httpDataRetriever: onReportHeuristicData
[16:22:12.619] verbose: azureHtml5JS: httpDataRetriever: onReportHeuristicData
[16:22:12.619] verbose: azureHtml5JS: httpDataRetriever: averageBW reporting: 1614 Kbps decryptionBW: 0 Kbps
[16:22:12.620] verbose: azureHtml5JS: heuristics: OnGetIndex
[16:22:12.622] verbose: azureHtml5JS: heuristics: OnGetIndex
[16:22:12.625] verbose: azureHtml5JS: httpDataRetriever: onGetData
[16:22:12.628] verbose: azureHtml5JS: httpDataRetriever: onGetData
[16:22:12.630] verbose: azureHtml5JS: httpDataRetriever: HeuristicInfo: SuggestedBr: 427000 CurrentBw: 1899393 AverageBw: 1899393 BufferSize: 0 StreamType: video StreamName: null Index: 0 TimeInMS: 0 MediaTimeStamp: 0 Index: 0 Duration: 3.2 Url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:12.728] verbose: azureHtml5JS: httpDataRetriever: Download Finished for :https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:12.819] verbose: azureHtml5JS: httpDataRetriever: Download Finished for :https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:13.055] verbose: azureHtml5JS: httpDataRetriever: Download Finished for :https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:13.055] verbose: azureHtml5JS: httpDataRetriever: Ignoring bandwidth data, retrieved size 896 is less than the limit 10000 bytes
[16:22:13.057] verbose: azureHtml5JS: httpDataRetriever: HeuristicInfo: SuggestedBr: 427000 CurrentBw: 1899393 AverageBw: 1899393 BufferSize: 0 StreamType: video StreamName: null Index: 0 TimeInMS: 0 MediaTimeStamp: 0 Index: 0 Duration: 3.2 Url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:13.065] verbose: azureHtml5JS: encrypted: AES decrypt data in 5 ms, bytes: 816 url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:13.067] verbose: azureHtml5JS: encrypted: AES decrypt data in 1 ms, bytes: 800 url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:13.071] verbose: azureHtml5JS: workflowSequencer: Finished process steps for audio media workflow
[16:22:13.072] verbose: azureHtml5JS: workflowCoordinator: mediaRequestResolved appending url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2..., 806 bytes, NaN secs)
[16:22:13.072] verbose: azureHtml5JS: videoElementAdapter: Appending segment: 0 sec 806 bytes
[16:22:13.073] verbose: azureHtml5JS: videoElementAdapter: Appended segment to SourceBuffer: 0 sec 806 bytes
[16:22:13.074] verbose: azureHtml5JS: workflowCoordinator: mediaRequestResolved appending url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2..., 794 bytes, 0.0426666 secs)
[16:22:13.074] verbose: azureHtml5JS: videoElementAdapter: Appending segment: 0 sec 794 bytes
[16:22:13.075] verbose: azureHtml5JS: videoElementAdapter: Appended segment to SourceBuffer: 0 sec 794 bytes
[16:22:13.077] verbose: azureHtml5JS: videoElementAdapter: SourceBuffer 'update' event completed.
[16:22:13.077] verbose: azureHtml5JS: videoElementAdapter: SourceBuffer 'update' event completed.
[16:22:13.092] verbose: azureHtml5JS: workflowCoordinator: _doCheckMediaWorkflow
[16:22:13.094] verbose: azureHtml5JS: workflowCoordinator: starting media workflow audio
[16:22:13.094] verbose: azureHtml5JS: workflowSequencer: Starting process steps for audio media workflow
[16:22:13.183] verbose: azureHtml5JS: httpDataRetriever: onMediaRetry
[16:22:13.261] verbose: azureHtml5JS: segmentLocator: onFindSegment
[16:22:13.262] verbose: azureHtml5JS: manifestParser: Cannot get next iterator
[16:22:13.262] verbose: azureHtml5JS: workflowCoordinator: mediaRequestResolved: audio end of stream
[16:22:13.264] verbose: azureHtml5JS: workflowCoordinator: _doCheckMediaWorkflow
[16:22:13.591] verbose: azureHtml5JS: httpDataRetriever: Download Finished for :https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:13.592] verbose: azureHtml5JS: httpDataRetriever: updateBandWidthInfo - currentBw: 2149 Kbps averageBw: 2024 Kbps size: 143728 bytes time-taken: 535 ms
[16:22:13.604] verbose: azureHtml5JS: encrypted: AES decrypt data in 0 ms, bytes: 896 url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:13.655] verbose: azureHtml5JS: encrypted: AES decrypt data in 3 ms, bytes: 143728 url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:13.658] verbose: azureHtml5JS: workflowSequencer: Finished process steps for video media workflow
[16:22:13.659] verbose: azureHtml5JS: workflowCoordinator: mediaRequestResolved appending url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2..., 895 bytes, NaN secs)
[16:22:13.660] verbose: azureHtml5JS: videoElementAdapter: Appending segment: 0 sec 895 bytes
[16:22:13.661] verbose: azureHtml5JS: videoElementAdapter: Appended segment to SourceBuffer: 0 sec 895 bytes
[16:22:13.661] verbose: azureHtml5JS: workflowCoordinator: mediaRequestResolved appending url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2..., 143717 bytes, 3.2 secs)
[16:22:13.662] verbose: azureHtml5JS: videoElementAdapter: Appending segment: 0 sec 143717 bytes
[16:22:13.662] verbose: azureHtml5JS: videoElementAdapter: Intersecting buffer found (0, 0.0426666)
[16:22:13.667] verbose: azureHtml5JS: workflowCoordinator: _doCheckMediaWorkflow
[16:22:13.668] verbose: azureHtml5JS: workflowCoordinator: starting media workflow video
[16:22:13.668] verbose: azureHtml5JS: workflowSequencer: Starting process steps for video media workflow
[16:22:13.669] verbose: azureHtml5JS: httpDataRetriever: onMediaRetry
[16:22:13.671] verbose: azureHtml5JS: segmentLocator: onFindSegment
[16:22:13.695] verbose: azureHtml5JS: heuristics: onRunWindowSizeRule
[16:22:13.790] verbose: azureHtml5JS: videoElementAdapter: SourceBuffer 'update' event completed.
[16:22:13.790] verbose: azureHtml5JS: videoElementAdapter: Intersecting buffer found (0, 0.0426666)
[16:22:13.791] verbose: azureHtml5JS: videoElementAdapter: Appended segment to SourceBuffer: 0 sec 143717 bytes
[16:22:13.792] verbose: azureHtml5JS: videoElementAdapter: SourceBuffer 'update' event completed.
[16:22:13.792] verbose: azureHtml5JS: videoElementAdapter: Intersecting buffer found (0, 0.0426666)
[16:22:13.875] verbose: azureHtml5JS: heuristics: onRunStepRule
[16:22:13.931] verbose: azureHtml5JS: httpDataRetriever: onReportHeuristicData
[16:22:13.931] verbose: azureHtml5JS: httpDataRetriever: averageBW reporting: 1721 Kbps decryptionBW: Infinity Kbps
[16:22:13.932] verbose: azureHtml5JS: heuristics: OnGetIndex
[16:22:13.934] verbose: azureHtml5JS: httpDataRetriever: onGetData
[16:22:13.935] verbose: azureHtml5JS: httpDataRetriever: HeuristicInfo: SuggestedBr: 427000 CurrentBw: 2149203 AverageBw: 2024298 BufferSize: 3.2 StreamType: video StreamName: null Index: 1 TimeInMS: 3.2 MediaTimeStamp: 32000000 Index: 1 Duration: 3.2 Url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:14.325] verbose: azureHtml5JS: httpDataRetriever: Download Finished for :https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:14.326] verbose: azureHtml5JS: httpDataRetriever: updateBandWidthInfo - currentBw: 4497 Kbps averageBw: 2848 Kbps size: 219264 bytes time-taken: 390 ms
[16:22:14.329] verbose: azureHtml5JS: encrypted: AES decrypt data in 1 ms, bytes: 219264 url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:14.333] verbose: azureHtml5JS: workflowSequencer: Finished process steps for video media workflow
[16:22:14.334] verbose: azureHtml5JS: workflowCoordinator: mediaRequestResolved appending url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2..., 219256 bytes, 6.4 secs)
[16:22:14.334] verbose: azureHtml5JS: videoElementAdapter: Appending segment: 3.2 sec 219256 bytes
[16:22:14.335] verbose: azureHtml5JS: videoElementAdapter: Appended segment to SourceBuffer: 3.2 sec 219256 bytes
[16:22:14.335] verbose: azureHtml5JS: videoElementAdapter: Intersecting buffer found (0, 0.0426666)
[16:22:14.336] verbose: azureHtml5JS: videoElementAdapter: SourceBuffer 'update' event completed.
[16:22:14.337] verbose: azureHtml5JS: videoElementAdapter: Intersecting buffer found (0, 0.0426666)
[16:22:14.338] verbose: azureHtml5JS: workflowCoordinator: _doCheckMediaWorkflow
[16:22:14.339] verbose: azureHtml5JS: workflowCoordinator: starting media workflow video
[16:22:14.339] verbose: azureHtml5JS: workflowSequencer: Starting process steps for video media workflow
[16:22:14.340] verbose: azureHtml5JS: httpDataRetriever: onMediaRetry
[16:22:14.342] verbose: azureHtml5JS: segmentLocator: onFindSegment
[16:22:14.344] verbose: azureHtml5JS: heuristics: onRunWindowSizeRule
[16:22:14.346] verbose: azureHtml5JS: heuristics: onRunStepRule
[16:22:14.348] verbose: azureHtml5JS: httpDataRetriever: onReportHeuristicData
[16:22:14.348] verbose: azureHtml5JS: httpDataRetriever: averageBW reporting: 2421 Kbps decryptionBW: Infinity Kbps
[16:22:14.349] verbose: azureHtml5JS: heuristics: OnGetIndex
[16:22:14.351] verbose: azureHtml5JS: httpDataRetriever: onGetData
[16:22:14.353] verbose: azureHtml5JS: httpDataRetriever: HeuristicInfo: SuggestedBr: 427000 CurrentBw: 4497723 AverageBw: 2848773 BufferSize: 6.4 StreamType: video StreamName: null Index: 2 TimeInMS: 6.4 MediaTimeStamp: 64000000 Index: 2 Duration: 3.2 Url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:14.675] verbose: azureHtml5JS: httpDataRetriever: Download Finished for :https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:14.675] verbose: azureHtml5JS: httpDataRetriever: updateBandWidthInfo - currentBw: 4916 Kbps averageBw: 3365 Kbps size: 197888 bytes time-taken: 322 ms
[16:22:14.679] verbose: azureHtml5JS: encrypted: AES decrypt data in 1 ms, bytes: 197888 url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:14.681] verbose: azureHtml5JS: workflowSequencer: Finished process steps for video media workflow
[16:22:14.682] verbose: azureHtml5JS: workflowCoordinator: mediaRequestResolved appending url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2..., 197885 bytes, 9.600000000000001 secs)
[16:22:14.682] verbose: azureHtml5JS: videoElementAdapter: Appending segment: 6.4 sec 197885 bytes
[16:22:14.683] verbose: azureHtml5JS: videoElementAdapter: Appended segment to SourceBuffer: 6.4 sec 197885 bytes
[16:22:14.684] verbose: azureHtml5JS: videoElementAdapter: Intersecting buffer found (0, 0.0426666)
[16:22:14.685] verbose: azureHtml5JS: videoElementAdapter: SourceBuffer 'update' event completed.
[16:22:14.685] verbose: azureHtml5JS: videoElementAdapter: Intersecting buffer found (0, 0.0426666)
[16:22:14.686] verbose: azureHtml5JS: workflowCoordinator: _doCheckMediaWorkflow
[16:22:14.687] verbose: azureHtml5JS: workflowCoordinator: starting media workflow video
[16:22:14.688] verbose: azureHtml5JS: workflowSequencer: Starting process steps for video media workflow
[16:22:14.689] verbose: azureHtml5JS: httpDataRetriever: onMediaRetry
[16:22:14.691] verbose: azureHtml5JS: segmentLocator: onFindSegment
[16:22:14.693] verbose: azureHtml5JS: heuristics: onRunWindowSizeRule
[16:22:14.695] verbose: azureHtml5JS: heuristics: onRunStepRule
[16:22:14.696] verbose: azureHtml5JS: httpDataRetriever: onReportHeuristicData
[16:22:14.697] verbose: azureHtml5JS: httpDataRetriever: averageBW reporting: 2861 Kbps decryptionBW: 1240124 Kbps
[16:22:14.699] verbose: azureHtml5JS: heuristics: OnGetIndex
[16:22:14.703] verbose: azureHtml5JS: httpDataRetriever: onGetData
[16:22:14.704] verbose: azureHtml5JS: httpDataRetriever: HeuristicInfo: SuggestedBr: 427000 CurrentBw: 4916472 AverageBw: 3365698 BufferSize: 9.6 StreamType: video StreamName: null Index: 3 TimeInMS: 9.6 MediaTimeStamp: 96000000 Index: 3 Duration: 3.2 Url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:14.948] verbose: azureHtml5JS: httpDataRetriever: Download Finished for :https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:14.948] verbose: azureHtml5JS: httpDataRetriever: updateBandWidthInfo - currentBw: 5945 Kbps averageBw: 3881 Kbps size: 180592 bytes time-taken: 243 ms
[16:22:14.953] verbose: azureHtml5JS: encrypted: AES decrypt data in 1 ms, bytes: 180592 url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:14.956] verbose: azureHtml5JS: workflowSequencer: Finished process steps for video media workflow
[16:22:14.956] verbose: azureHtml5JS: workflowCoordinator: mediaRequestResolved appending url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2..., 180590 bytes, 12.8 secs)
[16:22:14.957] verbose: azureHtml5JS: videoElementAdapter: Appending segment: 9.6 sec 180590 bytes
[16:22:14.958] verbose: azureHtml5JS: videoElementAdapter: Appended segment to SourceBuffer: 9.6 sec 180590 bytes
[16:22:14.959] verbose: azureHtml5JS: videoElementAdapter: Intersecting buffer found (0, 0.0426666)
[16:22:14.960] verbose: azureHtml5JS: videoElementAdapter: SourceBuffer 'update' event completed.
[16:22:14.960] verbose: azureHtml5JS: videoElementAdapter: Intersecting buffer found (0, 0.0426666)
[16:22:14.961] verbose: azureHtml5JS: workflowCoordinator: _doCheckMediaWorkflow
[16:22:14.962] verbose: azureHtml5JS: workflowCoordinator: starting media workflow video
[16:22:14.963] verbose: azureHtml5JS: workflowSequencer: Starting process steps for video media workflow
[16:22:14.964] verbose: azureHtml5JS: httpDataRetriever: onMediaRetry
[16:22:14.966] verbose: azureHtml5JS: segmentLocator: onFindSegment
[16:22:14.968] verbose: azureHtml5JS: heuristics: onRunWindowSizeRule
[16:22:14.973] verbose: azureHtml5JS: heuristics: onRunStepRule
[16:22:14.975] verbose: azureHtml5JS: httpDataRetriever: onReportHeuristicData
[16:22:14.975] verbose: azureHtml5JS: httpDataRetriever: averageBW reporting: 3299 Kbps decryptionBW: 1593949 Kbps
[16:22:14.977] verbose: azureHtml5JS: heuristics: OnGetIndex
[16:22:14.979] verbose: azureHtml5JS: httpDataRetriever: onGetData
[16:22:14.981] verbose: azureHtml5JS: httpDataRetriever: HeuristicInfo: SuggestedBr: 427000 CurrentBw: 5945415 AverageBw: 3881641 BufferSize: 12.8 StreamType: video StreamName: null Index: 4 TimeInMS: 12.8 MediaTimeStamp: 128000000 Index: 4 Duration: 3.2 Url: https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:15.206] verbose: azureHtml5JS: httpDataRetriever: Download Finished for :https://tfc6qvdcqzkhersujml3bwr6ye.streaming.mediaservices.windows.net/4acce150-537d-4090-a26a-4a7f2...)
[16:22:15.207] verbose: azureHtml5JS: httpDataRetriever: updateBandWidthInfo - currentBw: 6153 Kbps averageBw: 4732 Kbps size: 173056 bytes time-taken: 225 ms

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can you upload the log file to onedrive or dropbox, and give me the link.

you can just copy the entire console to that file. Also can you wait for a few minutes, so that we understand if its a network time out issue.


As per network logs. there should be a way to save the network log as har file. 

In chrome, i think you can right-click on the logs and save as har file

in IE/Edge, there is a save button on top of the devtools.

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if that link won't work I can put it on my personal OneDrive.

 

Again thanks for your help!

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@leegaupp can you direct message me your contact information so that we can further investigate.

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hope you received my emails. I only comment here to confirm. I sent more than one as I attached a zip file to one. Thank you!