training data model from SQL server text columns

Copper Contributor

I want to create a Q & A based on the data we have already collected while serving our clients (people with disabilities). There is a text field where they present their issue. There is another text field where we record the service we provided and some of the possible solutions. There are other selection type/lookup fields that can help  us categorize/tag the problem/solution text. 

 

How can I train Azure AI service so that it can provide the most likely solution based on any new service requests received from our clients? As you can tell, I am fairly new to the AI world. Therefore I'm open to any new ideas/technologies that can help achieve this objective. Any help is appreciated.

 

Thank you.

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