Partner Development Manager

Brass Contributor

How do we find out who our Partner Development Manager is?

 

17 Replies

Hi @Mmk2118 

 

This isn't exactly my area of expertise, but you should be able to check if you have a Partner Development Manager (PDM) assigned to you by contacting your Microsoft Partner Network (MPN) representative, or try reaching out to Support for Microsoft Partner.

 

 

If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

Thank you @Pernille-Eskebo CSP Licensing Concierge. I reached out to Microsoft Partner Support and they were not able to tell me so far. The Partner Sales Acceleration program does not know either so far. Awaiting to hear back from them. Do you believe that purchasing a Microsoft Action Pack will solve the issue and assign us a Partner Development Manager?
Thank you

Hi @Mmk2118 

 

Unfortunately I cannot confirm, but I'm sure the link that I provided will answer your question(s).

 

As mentioned, this is not my area of expertise, so the information that I provided is all I have. 

 

If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

Hi @LicensingConcierge1,
Thank you. It seems that this is distinct from a Partner Development Manager.
My goal is to be able to ultimately become a LAR (large Account Reseller), being able to help their end-customers signing EAs and SCEs (VL-agreements) with Microsoft.
Thank you

Hi @Mmk2118

My suggestion is you can contact Microsoft Subsidiary in your country and do the discussion about your goal to become LAR.

@Mmk2118 

 

There is no process for that where Partners can simply sign up for this, best option is to establish a contact to the local subsidiary directly to discuss the options - e.g. via the account team at Microsoft (Partner Development Manager). 

 

As a friendly reminder, effective July 2013, the name of the Large Account Reseller (LAR) was changed to Licensing Solution Partner (LSP).

 

 

If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

 

 

 

Thank you @eulerzzzz but which Microsoft Subsidiary? I called Microsoft Corporate Office in the U.S and the automated system does not allow it to be passed. It keeps asking for the person I am trying to reach.
Thank you @LicensingConcierge1 but how do you contact a Partner Development Manager?
I called corporate at 425 882 8080 and an automated system keeps asking for the name of the person I an trying to reach.

Hi @Mmk2118 

 

As mentioned above: 

LicensingConcierge_1-1685036877686.png

 

or try Find a Microsoft partner

 

I'm sorry that I cannot further assist.

 

If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

Hi @LicensingConcierge1,
Support could not help. We are Microsoft Partners. We need a contact in some team that can guide us, please. Ultimately, we are trying to be authorized to sign up a client of ours with an Enterprise Agreement. Since being a Licensing Solution Provider seem to be one way to do so, can you, maybe, as the Microsoft CSP Licensing Concierge point us in the right direction to find out who to contact?
Thank you

@Mmk2118 

 

I am Licensing Concierge for the CSP program. Since you're not asking a licensing, pricing, or incentive question & you're asking about the Enterprise program, this is not my area of expertise. 

 

I've moved your post out of the CSP community onto the Advanced Support for Partners community in hopes that someone can assist. 

 

Regards,

Microsoft CSP Licensing Concierge

 

 

@LicensingConcierge1
Could you please point me towards the right contact that can help with Enterprise Agreement Licensing?
Thank you
Massoud,

I'm Asher from the Advanced Support for Partners team. I will DM you to learn your business name and can help determine if you have a PDM and who that is.

If you don't have a PDM, there are some things to know..

1) Advanced Support for Partners is a paid support plan that includes a Partner Success Account Manager. This is a different role than that of a PDM but is a Microsoft rep that can assist with various needs. You can complete the ASfP learn more from to speak with an ASfP specialist and see if a PSAM and the other ASfP benefits are worth considering for your business. - https://www.microsoftpartnersupport.com/asfp/learn

2)If the end goal is to become an LSP to transact EAs, I don't think a PDM or PSAM will be able to help you with that. Only LSPs can transact EA agreements and I'm not aware of any type of enrollment option for a Partner to enroll as an LSP. My understanding is LSPs are invite-only.

As a Partner supporting a customer who wants to purchase an EA, you can work with the end customer and the LSP regarding the EA and can provide ongoing support to the customer for services on their EA, you could potentially associate to the customer via DAP or other association for consumption credit and possibly incentives, in addition to options for enhanced support benefits via ASfP for these and possibly other types of customers on an EA or if they purchased through CSP.

Thanks,
Asher

@Mmk2118 @LicensingConcierge1 

 

I was giving some information from an internal source:

 

Microsoft will reach out to the partner once they reach a certain revenue and other metrics threshold. They can inquire about ASfP (Advanced Support for Partners) and fill out our form on the website and maybe a PSAM would be helpful.

 

Microsoft Advanced Support for Partners

 

Have you had a PDM in the past? If not they will reach out to you when you are eligiable. 

 

I hope this helps.  - jill

Thank you @JillArmour.
The team from ASfp told me that we would be assigned an account manager if we signed up with them but that it was different from a Partner Development Manager (PDM), as you also mentioned.
Never had a PDM in the past.
The challenge is that we need to help in the signing process of an EA for our client directly with Microsoft and we simply have no one to contact to get started.
Hello Asher,
Thank you for your help. I hope there's a way to become an LSP as we need to help in the signing process of an EA for our client directly with Microsoft and we simply have no one to contact to get started.
Thank you
As mentioned, you must be an LSP to facilitate EAs and we have no guidance on how to become one. It is recommend you work with an LSP for EAs for yourself or for a customer.

Additional resources here:
Support provided by Licensing Solution Partners. | Microsoft Learn - https://learn.microsoft.com/en-us/licensing/licensing-solution-partners-support

Support Center Contact Info. | Microsoft Learn
https://learn.microsoft.com/en-us/licensing/contact-us

See earlier message regarding ASfP benefits that include a Partner Success Account Manager. The form to speak with an ASfP specialist is found on the ASfP website: https://partner.microsoft.com/en-us/support/advanced-cloud-support

Thanks,
Asher