Hello All,
I've had this problem for months and unfortunately have not had any luck with a support ticket. I thought I would post here to see if anyone else has encountered this or has any work arounds.
Last summer our company moved into new offices and we began the process of updating our business address everywhere. For Admin Center, this means we need to update the billing address with the credit card on file as well as our organization address.
The problem is whenever I go to update the address, and type in the new one and click save, I get the following error:
"Your address was not recognized. Please check the city/state/zip code combination and try again."
I think I'm getting this because the new office is a new address issued by the city about a year ago, and it is not in whatever address verification check Admin Center uses when saving addresses. We've been able to change it everywhere else, it's updated on Google Maps, but I can't save it in Admin Center either when updating the billing address on our credit card payment method or under Org Settings > Organization Information. I have been unable to change this for more than 6 months.
My main concern is that I know financial institutions often use billing address as part of their verification logic when deciding whether or not to approve a credit card transaction. I don't want an upcoming O365 charge to get rejected because the billing address doesn't match. The support agents suggested switching over to invoice billing, however we don't meet the minimum license requirements. The accounting department doesn't want to get a new credit card just for this one issue, especially when it's fine for all our other vendors and the financial institution won't issue us a card with an address we don't occupy.
Has anyone encountered this or have any ideas for a work around? Surely with all the customers Microsoft has, we aren't the first ones to move into a new office building and encounter something like this.
