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Ticket Escalation

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RyanBlake
Occasional Contributor

Hello,

 

I have had a ticket open for over a month along with multiple other tickets to try and get DLP working properly through the Security Center.  I was pointed to using Mail Flow Rules, which also do not work.

 

Test case:

I send an e-mail with "NPI" that should be caught and it gets caught.

Another user sends the exact same e-mail (copied and pasted basically) and it gets through.

There aren't any exceptions set on the rule that would trigger this behavior.

 

How can I get this ticket escalated?  Ticket # 12943558