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Retention based on Advanced retention Detect content that contains specific words or phrases

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Shola Lawani
Occasional Contributor

Hello Experts,

I have set up a retention policy based on the condition of detecting specific words or phrases. I have observed this policy works for all documents in SharePoint and ODFB, however, the policy doesn't work with Exchange Online emails.

 

What could be the issue(s) here.

2 Replies
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How exactly did you determine that it doesn't work for Exchange? Messages matching the keyword should still be preserved, however unlike SPO they are not kept in-place, but moved to a subfolder in the user mailbox, which is not exposed to any of the email clients. In general the process is explained here: https://support.office.com/en-ie/article/overview-of-retention-policies-5e377752-700d-4870-9b6d-12bf...

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Hi Vasil,

 

The message is still available on the sender's sent items and the receivers inbox.