May 27 2019
06:51 AM
- last edited on
Feb 07 2023
07:08 PM
by
TechCommunityAP
May 27 2019
06:51 AM
- last edited on
Feb 07 2023
07:08 PM
by
TechCommunityAP
Hello! New here, has not been able to find any similar thread.
Im trying to reset password to a customers admin center.
He still have the old email account, so he will get the code.
Now Office 365 asking to send a code to the old phone number.
How can he get the code without his old mobile number?
I am grateful for all the help for any help I can get
May 27 2019 07:10 AM
May 27 2019 07:19 AM
@Christopher HoardThanks for the quick response.
They are a new customer.
I cant find any link to Office365 support if you cant login. Azure is easy but for Office365 i only get the home version when clicking on the support links. Do you have a link?
May 27 2019 07:28 AM
SolutionMay 27 2019 08:16 AM - edited May 27 2019 08:16 AM
@Christopher HoardIt has now been resolved, the customer has received a response from Microsoft how to make changes to **** with his IT supplier to confirm that he owns the account. I got the feeling that he is still happy after contact with Microsoft.
May 27 2019 07:28 AM
Solution