Apr 14 2021 06:18 AM
Several of my users have reported that they are unable to see new messages under Groups. Outlook shows a number of the new messages, but when they click on a group, they can see only old messages downloaded when Outlook was working properly.
I have the same issue on one of my computers as well.
The only way to view/read new group messages for 'unsubscribed' groups is OWA
Outlook/Group conversation works on a new Windows user profile.
Environment: Windows 10 b.19042.928. Outlook O365 with all the most recent updates applied.
Troubleshooting steps: Tried almost everything, except deleting/re-creating Windows user profile.
re-installing, repairing Office does not solve the issue. Re-creating new Outlook profile fixes the problem ONLY until Outlook is restarted.
I have worked with ms support agents for hours with no luck. Then they simply decided to abandon my issue as I haven't heard from them at all even after I've tried to follow up (many times) requesting a response. I created support ticket Sep 9 2020 and now it's mid April 2021. I do not get any responses.
Apr 14 2021 06:36 AM
@alexk_gsb are you able to see these message / emails on the web client under group? if so then will investigate by creating an alternative or secondary profile of outlook and check how it works.
Apr 14 2021 06:46 AM
Apr 15 2021 07:56 AM
@alexk_gsb Hi, i think that i'm having this issue. This is the old outlook app, working properly and showing the latest mails:
This is my up to date Outlook client not showing the search bar and displaying old messages:
i'm gonna try to reinstall (uninstalling with Office removal tool and installing with ODT) and see if it works