Dec 04 2020
04:40 AM
- last edited on
Feb 07 2023
07:04 PM
by
TechCommunityAP
Dec 04 2020
04:40 AM
- last edited on
Feb 07 2023
07:04 PM
by
TechCommunityAP
Every time i login on an app i get the same message: "More information required" "Your organization needs more information to keep you account secure".
Then i have the options to Use a different account or Learn more. I can just press Next and the message goes away.
After that i get another message: "Keep your account secure" "Your organization requires you to set up the following methods of proving who you are."
Below that, there is a message: "Success!" "Great job! You have successfully set up your security info. Choose "Done" to continu signing in". "Default sign-in method:"
When i press done, the message goes away. But i keep getting the 2 messages every time i change an app or even a menu option. So to be clear, this happens every time i switch apps. I.e. from Exchange to Azure, to Outlook. When i press "Next" and "Done" i get access to the app. But this is really annoying.
What am i doing wrong? I'm the admin of a small company, and i cannot figure out what setting i changed or need to change. The property "Enable Security Defaults" is already set to no.
Nov 07 2021 02:28 PM
I have the EXACT same issue with a customer of mine. This is occurring for 2 users in a new tenant I setup but NOT to my admin account. I have been holding off enabling MFA for the other users until this issue is resolved. Were you able to get it fixed in 2021? :)
Thanks!
Nov 07 2021 11:49 PM - edited Nov 07 2021 11:50 PM
@BClinton13 No, unfortunately not. I'm still getting this message every time I sign in.
Nov 08 2021 05:32 AM
@MHuberts Roger that. I am actively trying to solve this so if I find the answer I will post here. Thanks for letting me know.
Nov 08 2021 03:39 PM
Nov 09 2021 12:22 AM
Aug 28 2023 08:53 PM
Aug 29 2023 05:34 AM
@MHuberts
I apologize for never posting back here. I thought I would have an endgame solution for this but here we are almost 2 years later and it is still an issue. Disabling SSPR while maintaining MFA still does resolve the issue but it means your users can't reset their own passwords. I have determined it only affects users that have multiple identities (you can see this in Entra/formerly AAD). All the tenant only users work perfectly no matter the configuration. The ones who have Multiple identities ALL have the issue. This is some backend thing with Microsoft. I have had a ticket open since October of 2021 with MS and they would pretend about every 3 months they were going to implement a fix, then they would give me a reason they didn't do it. Now I laugh whenever I get an update. Microsoft 1 / Me 0 (the score is actually much worse than this but I will leave it at that for now).
Anyway, if any of you figure out how to remove extra identities or fix this in some other way, I look forward to hearing about it. My hope right now is that when they do the policy merge between MFA and SSPR (supposedly Sept 30, 2024) that it will fix it then. My nightmare is that it completely breaks our workaround though.
Hope you are all having your best weeks!
Thanks!
Aug 30 2023 05:14 PM
Sep 27 2023 02:20 PM
Sep 27 2023 02:29 PM
@MekanM mine aren't admins. My users with issues are any that were created in the "viral" tenant before I took ownership of it. Their identities are now all considered "multiple" instead of tenant only.
Thanks for the thought though!
Nov 03 2023 05:53 AM
Nov 06 2023 10:40 PM
@Tech Logik I am still dealing with it. Years later.