I switching to office 365 with my company and I'm having a bit of trouble configuring mail addresses.
Every user had an own office 365 account but they only need it to log into Microsoft. All the mail is handled in shared folders like "info" and "support" so the users won't be sending mail from their office 365 account.
The problem is, the Microsoft account is visible in outlook, so the thing that will probably go wrong from the start is users sending mail from their Microsoft account in stead of from the shared mailbox. specially since a new message's from window always defaults to the Microsoft account, the shared mailboxes aren't even in the drop down automatically (feature request?).
So my questions are:
- Is it possible to hide the Microsoft account in outlook or disable it somehow so users can only use the shared mailboxes they are supposed to use?
- Or, if that isn't possible, is there a way to warn the user somehow that they have sent an email from the wrong account.