Feb 01 2019
06:28 AM
- last edited on
Feb 07 2023
07:43 PM
by
TechCommunityAP
Feb 01 2019
06:28 AM
- last edited on
Feb 07 2023
07:43 PM
by
TechCommunityAP
Hi,
I have a service request open but the person working on it works nly at the time of day that I'm asleep. This means I get a single email from him overnight to which I reply and then I get a reply from him the next night. Imagine having a conversation one sentence per day. This sucks.
In the automatic reply it says:
If you need immediate call back, you can click on “I’m available “ or “Call Me” options, which is available under office 365 Admin portal, under service request tab i.e. “NEED HELP”. And our next available engineer will help you.
However, when I go into the admin center and go to view my requests, there is no information in there at all except the initial information I typed in to open the ticket and there's no button to click on to get someone to call me back .
Does anyone know if there's actually a way to do that? I've had a case open for over a week and at one email per day it's going to be many more...
Feb 01 2019 10:10 AM
Just call them directly: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-...
Chances are you will still end up with some vendor outside of the US, but at least you should be able to speak with a person :)
Feb 01 2019 11:31 AM
Yeah. I don't care where the person is located. I just don't want to have to have one email per day while we try to resolve this problem. I found a phone number earlier and called and was told someone would call me back, but I'm still waiting...
Feb 03 2019 11:56 AM