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Intune license not provisioning

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Occasional Visitor

I've had an active support ticket for the last week regarding Intune license provisioning. I'm posting here in case there is something that they have missed or not thought of.

 

I have two issues.

 

1. The Intune authority is set to just "Intune" and not "Intune + Office 365", so there is no coexistence.

2. All users assigned Microsoft 365 E3 plans have Intune_O365 as PendingActivation and INTUNE_A as PendingInput.

 

The license propagation has been going on for over a week stuck in that state. Is it possible for a manual sync of these licenses to be triggered somehow?

 

There is no option available to set the MDM authority to Intune + Office 365.

 

I've tried removing and re-adding the Intune option. I've tested with a new user, encountering the same issue.

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Solution

Work with support to get this sorted.