Custom Tiles Missing for New Users

%3CLINGO-SUB%20id%3D%22lingo-sub-5291%22%20slang%3D%22en-US%22%3ECustom%20Tiles%20Missing%20for%20New%20Users%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-5291%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20four%20%22custom%20tiles%22%20enabled%20in%20our%20tenant.%20%26nbsp%3Bthis%20is%20a%20GLOBAL%20setting%20found%20in%20Admin%20Center%20-%20Company%20Profile%20-%20Custom%20Tiles.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThese%20are%20simply%20shortcuts%20to%20inhouse%20webpages%20our%20company%20uses.%20%26nbsp%3BAll%20of%20the%20sudden%20this%20week%2C%20any%20new%20user%20i%20create%20and%20sync%20to%20my%20tenant%2C%20they%20cannot%20see%20these%20four%20icon%20tiles%20on%20the%20App%20Launcher%20when%20clicking%20%22View%20All%20My%20Apps%22.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20to%20unassign%2Freassign%20the%20entire%20E3%20license.%20%26nbsp%3BI%20have%20tried%20unassigning%2Freassigning%20the%20Exchange%20Online%20license.%20%26nbsp%3B%20I%20have%20ran%20numerous%20resyncs%20to%20my%20on%20premise%20Active%20Directory%2C%20still%20no%20changes.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyone%20have%20any%20ideas%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-5291%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdmin%20Center%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-5652%22%20slang%3D%22en-US%22%3ERe%3A%20Custom%20Tiles%20Missing%20for%20New%20Users%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-5652%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3E%3CSPAN%20class%3D%22%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F2649%22%20target%3D%22_self%22%3EBrad%20McCarthy%3C%2FA%3E%26nbsp%3B%3A%20%3CSTRONG%3EIf%20you%20don't%20see%20the%20custom%20tile%20created%20%2C%20make%20sure%20you%20have%20an%20Exchange%20Online%20mailbox%20assigned%20to%20you%20and%20you've%20signed%20into%20your%20mailbox%20at%20least%20once.%20These%20steps%20are%20required%20for%20custom%20tiles%20in%20Office%20365.%26nbsp%3B%3C%2FSTRONG%3E%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%20class%3D%22ocpAlertSection%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22ocpAlertSection%22%3EFor%20more%20info%3C%2FP%3E%3CP%20class%3D%22ocpAlertSection%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22ocpAlertSection%22%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2FAdd-custom-tiles-to-the-My-apps-page-and-app-launcher-1136115a-75af-4497-b693-640c4ce70bc6%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2FAdd-custom-tiles-to-the-My-apps-page-and-app-launcher-1136115a-75af-4497-b693-640c4ce70bc6%3C%2FA%3E%3C%2FP%3E%3CP%20class%3D%22ocpAlertSection%22%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Contributor

We have four "custom tiles" enabled in our tenant.  this is a GLOBAL setting found in Admin Center - Company Profile - Custom Tiles.  

 

These are simply shortcuts to inhouse webpages our company uses.  All of the sudden this week, any new user i create and sync to my tenant, they cannot see these four icon tiles on the App Launcher when clicking "View All My Apps".

 

I have tried to unassign/reassign the entire E3 license.  I have tried unassigning/reassigning the Exchange Online license.   I have ran numerous resyncs to my on premise Active Directory, still no changes.

 

Anyone have any ideas?

1 Reply
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Brad McCarthy : If you don't see the custom tile created , make sure you have an Exchange Online mailbox assigned to you and you've signed into your mailbox at least once. These steps are required for custom tiles in Office 365. 

 

For more info

 

https://support.office.com/en-us/article/Add-custom-tiles-to-the-My-apps-page-and-app-launcher-11361...