Admin account with uncontactable IT Contractor

[Tudrg]

Folks,

I have an issue with our office365 accounts. We employed a contractor to migrate our old email accounts to office365 some years ago.

Unfortunately this contractor is now gone bankrupt and is uncontactable.

My problem is I have no access to the admin account to make any changes.

How do I go about getting access to this account with MS?

Cheers

[#2 · Accepted solution]

Hi,

You will need to raise to Microsoft Support for this as you’ll need to submit PII information. They will be able to trace your tenant based on the domain?

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_manage/office-365-admin-le...

Assuming this contractor was the only person with a global admin account? No back door admin accounts or anyone else assigned that role?

Best, Chris

[#3]

Thanks Chris for the quick response. Is there a phone number, online chat etc that I can use to relay this information.

Cheers

[#4]

Sure is! You can go through the virtual assistant here to get the phone number

https://support.microsoft.com/en-us/contact

Or phone numbers are her

https://docs.microsoft.com/en-gb/office365/admin/contact-support-for-business-products?redirectSourc...

Hope that helps!

Best, Chris

[#5]

Thanks Chris, ill get onto this now. 

Thanks for all your help.