You must start Microsoft Access by double-clicking a microsoft access file error

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New Contributor

I just brought Microsoft 365 and when I try to open Access I get and error code which say:

You must start Microsoft Access by  double-clicking a Microsoft Access file , or by running Microsoft Access from a command prompt with a database.

I call the help deck and he was not able to fix the problem he give me ticket # 10263300330

3 Replies
It sounds like the registry entries weren't properly created when it was installed.
What is the exact error code?

Have you tried running an Office repair or reinstalling Access?
Does Access open correctly if you do double click an existing ACCDB file?
Do you still have an older version of Access installed?
I don't get a code it say Microsoft Access Runtime is installed on the machine. I had and old one that I try to transfer before I brought.

@avaldes1240 

 

PMFJI.

Two things. It sounds like you are trying to run the access Runtime, not full Access. 
That means you might have only the runtime installed. And that, in turn, means that the version of MS 365 you installed may not include the full version of Access. 

To help clarify that, tell us, please, what version you did install.

Thank you.