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Issue with Workplace Analytics Set Up

%3CLINGO-SUB%20id%3D%22lingo-sub-837752%22%20slang%3D%22en-US%22%3EIssue%20with%20Workplace%20Analytics%20Set%20Up%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-837752%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F52%22%20target%3D%22_blank%22%3E%40Nathan%20Barnett%3C%2FA%3E%26nbsp%3B%2C%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20recently%20deployed%20Workplace%20Analytics%20and%20it%20appears%20to%20have%20gotten%20stuck%20trying%20to%20complete%20set%20up.%20I%20reached%20the%20%22completion%22%20step%20(confirm%20licences%20-%26gt%3B%20settings%20-%26gt%3B%20upload%20-%26gt%3B%20completion)%20and%20then%20it%20will%20not%20let%20me%20progress%20past%20this%20step.%20It%20says%20that%20WpA%20is%20%22now%20merging%20data%20...%20etc%22%20and%20has%20been%20doing%20so%20for%2024%20hours%20(but%20I%20have%20only%20uploaded%2020%20users).%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20help%20would%20be%20appreciated%20as%20there%20are%20no%20settings%20available%20to%20reset%20WpA%2Fre-run%20it.%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3EJackson%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-837752%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EWorkplace%20Analytics%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-846825%22%20slang%3D%22en-US%22%3ERe%3A%20Issue%20with%20Workplace%20Analytics%20Set%20Up%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-846825%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F403639%22%20target%3D%22_blank%22%3E%40jacksonstaub%3C%2FA%3E--Apologies%20for%20the%20delay--I'm%20just%20returning%20from%20vacation.%20Can%20you%20PM%20me%20with%20your%20email%20address%3F%20I'll%20connect%20you%20with%20some%20of%20our%20engineers%20to%20help%20you%20troubleshoot.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1002185%22%20slang%3D%22en-US%22%3ERe%3A%20Issue%20with%20Workplace%20Analytics%20Set%20Up%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1002185%22%20slang%3D%22en-US%22%3EApologies%20for%20hijacking%20this%20thread%2C%20but%20i'm%20having%20the%20same%20issue.%20Upload%20is%20successful%20but%20stuck%20on%20the%20page.%20Is%20there%20a%20fix%20for%20this%3F%3C%2FLINGO-BODY%3E
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jacksonstaub
Occasional Visitor

Hi @Nathan Barnett , 

I have recently deployed Workplace Analytics and it appears to have gotten stuck trying to complete set up. I reached the "completion" step (confirm licences -> settings -> upload -> completion) and then it will not let me progress past this step. It says that WpA is "now merging data ... etc" and has been doing so for 24 hours (but I have only uploaded 20 users). 

Any help would be appreciated as there are no settings available to reset WpA/re-run it. 

Thanks, 
Jackson

2 Replies

Hi @jacksonstaub--Apologies for the delay--I'm just returning from vacation. Can you PM me with your email address? I'll connect you with some of our engineers to help you troubleshoot.

Apologies for hijacking this thread, but i'm having the same issue. Upload is successful but stuck on the page. Is there a fix for this?
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