Jun 05 2018 06:06 AM
Hi,
For the last couple of days, the word app on my mac won't open. It bounces after clicking in the icon and then nothing happens. I have to force the app to shut down. All the other office apps are working fine. I downloaded the latest version of Mac OS. What should I do to fix this?
Thanks
Sep 20 2018 09:47 AM
Fix= Before opening Any Office program:
1 Turn off wifi
2. Open Office program
3. turn wifi back on.
It's the only thing that's worked for me. Now my chrome is doing the same thing, nd this fix works for that as well.
Sep 20 2018 09:53 AM
Hi Rochel. My Mac is not connected to a fixed line and not the Wifi. It will be a pain to disconnect it every time I have to open an office app but will try that. Problem is that this happens intermittently. Where are the brains trust of Microsoft and Mac. There are over 2000 views of the original post
Sep 20 2018 10:55 AM
Hi Rakesh,
Oh my, yes I can see that would be annoying. It seems they've dropped the ball on this one. I've had this issue for months and clearly lots of other people as well. I saw in another thread that the new update should've included a fix, but after updating, I was sadly disappointed.
Oct 19 2018 04:17 PM - edited Oct 19 2018 04:20 PM
Oct 19 2018 04:17 PM - edited Oct 19 2018 04:20 PM
Hello
I had the same problem, what I did was the following and I was able to solve
1- Uninstall the office for mac as follows https://support.office.com/es-es/article/desinstalar-office-para-mac-eefa1199-5b58-43af-8a3d-b73dc1a...
2- Download and install the Mac OS Mojave operating system again
and with those two steps I was able to reopen the microsoft programs
Oct 21 2018 05:32 AM
Hi Francisco. My iMac cannot upgrade past Sierra so not compatible with Mojave :(
Oct 21 2018 08:13 PM
Hello Rakesh
if you uninstall the office with the link that I shared and reinstall Sierra to see if that works for you
Nov 08 2018 10:03 AM
Hi Rakesh and Francisco,
Firstly thank you so much Francisco for identifying this link! I wanted to also supply the English version of the link as another resource: https://support.office.com/en-us/article/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8ca...
I wanted to let you know that this solution worked for me and I didn't even have to uninstall Sierra, just Office 365. I hope this solution works for you because I literally spent 8+hours trying to fix it.
Thank you, thank you, thank you so much again for your help!!
Nov 24 2018 06:28 AM
Nov 24 2018 06:47 AM
Nov 27 2018 12:46 PM
none of that works.
moved everything to trash twice. properly uninstalled. re-downloaded and re-installed.
did the disk utility thing. the library does not have that microsoft file com.microsoft.Word.plist.
why is this happening? obviously it's a common problem.
remember the good ole days? when it all just worked?
sigh.
Nov 27 2018 01:31 PM
THIS IS THE METHOD TO FIX THIS MAJOR SCREW UP!
follow the instructions. then reinstall. word launched perfectly. let's see if it stays launched.
thank you!!!
Dec 03 2018 07:36 AM
Turning Wifi off before opening Word did solve the problem for me, and now I'll try to figure out what the real issue is. Thank you!
Dec 03 2018 07:51 AM
turn off your wifi
open word
click Word tab
open "preferences"
open 'general'
deselect 'update automatic links at opening'
close word
turn on your wifi
open word
That should have fixed it.
Dec 04 2018 06:19 PM
I had this problem with powerpoint so I reinstalled 365, then every office app wouldn't open unless I opened a file. I spent hours on searching for the answer and found this worked:
I opened word with a file (opened a word document I had saved)
Clicked on Word then preferences
then general
then unclicked the check on show document gallery when opening word
It fixed the issue for me.
I tried this with wifi off, but it may work either way. Hope that helps.
Dec 31 2018 11:22 AM - edited Dec 31 2018 11:24 AM
Having the same issue! Turning off wi-fi is not helping. I can not open my word docs.
Mar 07 2019 09:59 AM
It opens on all of my devices except my MacBook. I have everything on the cloud and waited for it to finish loading. Everything seems to work except my Office 365 through MCC. I tried running disk utility repair. No problems there. I am using High Sierra.
Mar 07 2019 12:38 PM
word will not open on my mac whilst in the middle of updating a document
Any suggestions?
Mar 17 2019 05:18 PM
Just updated to mojave on MAC. Now Word won't open. Please help me.
Mar 18 2019 06:12 AM