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Switching off comment notifications in word documents

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Angela McGhin
Contributor

Hi - is it possible to turn off email notifications for replies to comments in a word document? We seem to get a notification about new comments every time the document is saved, and as Word autosaves, this is getting to be fairly frequent on large documents with lots of discussion!

 

We actually don't need to be emailed at all so if there's a way to disable the notifications altogether that would be great.

5 Replies

Hi Angela,

 

I'm glad I'm not the only one struggling with this! First told about this today by a colleague who is replying to comments in a (long, involved) Word doc and another colleague is getting emails galore telling him a comment has been replied to, which he's not best pleased about.

 

Looking into it I can find a note explaining that @mentions are now good for Word files, and that's fine. And when I test it myself I get a colleague to @ me in a file I shared and then when I reply, even if I don't @ them back, that colleague get's an email. What's confusing for me however is that looking at the Word file causing the initial problems, no-one has been @ mentioned in the comments, but the emails still get fired off whenever a comment is then replied to. 

 

I can't find any documentation on how 'Replying to comments' has changed recently in Office 365. Hopefully someone here can point us in the right direction. Meanwhile I'll keep looking.

 

Paul

 

@Paul Chapman 

 

Hi Paul - this is exactly our problem too!
Totally understand the relevance of the feature, but would be nice to be able to switch it off :)

 

Hopefully someone can help.

I thought this issue had been a one-off for us, something I put down to the new feature being activated while the document was being worked on. But we've had another instance reported today, a user receiving multiple emails in reponse to comments where the user was not @ mentioned to begin with. Angela, did this behaviour stop happening for you?

Hi @Angela McGhin

 

I don't suppose you have come across a way to turn off the email notifications? We are having the same issue and it is crazy to get so many email notifications when replying to a document with many comments. 

 

Thanks,

Randi

@Randi_PrieurThis is still an issue for us as well, and still something I am finding it impossible to find documentation about (although I may just be looking in the wrong place). I have been doing some tests again today and I've attached the document I've come up with that describes how I think comments and replies work. Happy to hear if I have this wrong from anyone here...

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