05-21-2019 05:15 AM
05-21-2019 05:15 AM
Hi - is it possible to turn off email notifications for replies to comments in a word document? We seem to get a notification about new comments every time the document is saved, and as Word autosaves, this is getting to be fairly frequent on large documents with lots of discussion!
We actually don't need to be emailed at all so if there's a way to disable the notifications altogether that would be great.
05-22-2019 03:00 AM
I'm glad I'm not the only one struggling with this! First told about this today by a colleague who is replying to comments in a (long, involved) Word doc and another colleague is getting emails galore telling him a comment has been replied to, which he's not best pleased about.
Looking into it I can find a note explaining that @mentions are now good for Word files, and that's fine. And when I test it myself I get a colleague to @ me in a file I shared and then when I reply, even if I don't @ them back, that colleague get's an email. What's confusing for me however is that looking at the Word file causing the initial problems, no-one has been @ mentioned in the comments, but the emails still get fired off whenever a comment is then replied to.
I can't find any documentation on how 'Replying to comments' has changed recently in Office 365. Hopefully someone here can point us in the right direction. Meanwhile I'll keep looking.
05-22-2019 03:06 AM
Hi Paul - this is exactly our problem too!
Totally understand the relevance of the feature, but would be nice to be able to switch it off :)
Hopefully someone can help.
06-04-2019 04:48 AM
07-25-2019 10:39 AM
I don't suppose you have come across a way to turn off the email notifications? We are having the same issue and it is crazy to get so many email notifications when replying to a document with many comments.
07-29-2019 09:43 AM
@Randi_PrieurThis is still an issue for us as well, and still something I am finding it impossible to find documentation about (although I may just be looking in the wrong place). I have been doing some tests again today and I've attached the document I've come up with that describes how I think comments and replies work. Happy to hear if I have this wrong from anyone here...