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Problem opening (desktop)word docs in Onedrive (does work when opened via ODFB online)

%3CLINGO-SUB%20id%3D%22lingo-sub-785300%22%20slang%3D%22en-US%22%3EProblem%20opening%20(desktop)word%20docs%20in%20Onedrive%20(does%20work%20when%20opened%20via%20ODFB%20online)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-785300%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3EA%20user%20has%20the%20following%20problem%3A%3CBR%20%2F%3EWhen%20opening%20a%20word%20file%20which%20is%20in%20a%20onedrive%20folder%20(which%20is%20shared%20with%20her%20and%20which%20is%20synced%20with%20the%20onedrive%20tool)%20%3CSTRONG%3Eword%20will%20hang%20indefinite%3C%2FSTRONG%3Euntill%20I%20close%20it%20again.%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20cannot%20open%20the%20file%20in%20this%20way.%3C%2FP%3E%3CP%3EDiagnosis%20so%20far....%3C%2FP%3E%3CUL%3E%3CLI%3EWhen%20going%20into%26nbsp%3B%20the%20folder%20via%20file%20explorer%20and%20checking%20the%20path%20length%20(including%20filename)%3A%20200%20chars.%20I%20know%20word%20has%20a%20path%20limit%20of%20218.%3C%2FLI%3E%3CLI%3ETried%20repair%20word%20both%20quick%20and%20online%20option.--%26gt%3B%20Still%20does%20not%20work.%3C%2FLI%3E%3CLI%3EStart%20word%20in%20safe%20mode%20and%20with%20the%20%2Fa%20mode%20--%26gt%3Bdoes%20not%20work%3C%2FLI%3E%3CLI%3EDOES%20WORK%20when%20I%20pause%20the%20onedrive%20sync%20client%26nbsp%3B%3CIMG%20class%3D%22lia-deferred-image%20lia-image-emoji%22%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Fhtml%2Fimages%2Femoticons%2Ffacepalm_40x40.gif%22%20alt%3D%22%3Afacepalm%3A%22%20title%3D%22%3Afacepalm%3A%22%20%2F%3E%3C%2FLI%3E%3CLI%3EDOES%20WORK%20when%20I%20go%20to%20the%20file%20with%20onedrive%20online%20and%20choose%20open%20in%20word%20(the%20desktop%20app)%3C%2FLI%3E%3CLI%3EDOES%20WORK%20when%20I%20put%20the%20file%20one%20directory%20higher%20(shorter%20path)%3C%2FLI%3E%3CLI%3EDoes%20NOT%20work%20when%20I%20first%20open%20word%20and%20then%20navigate%20to%20it%20by%20open%20file%20dialog.%20BUT%20gives%20me%20an%20error%20saying%20%22the%20document%20name%20or%20path%20is%20invalid%20(20190731XX%2520MeetingMinutes%2520test.docx)%22%3C%2FLI%3E%3CLI%3EDOES%20WORK%20when%20I%20open%20it%20on%20another%20pc%20in%20the%20exact%20same%20location%20(shared%20one%20drive%20folder)%20although%20I%20understand%20that%20in%20%22c%3A%5Cusers%5C%5C%5C%5C.....%22%20the%20part%20is%20shorter%20in%20my%20case.%20BUT%20if%20I%20make%20a%20folder%20one%20dir%20higher%20and%20giveit%20long%20name%20and%20put%20the%20file%20in%20there%20it%20DOES%20work.%20So%20I%20do%20not%20believe%20it%20is%20the%20path%20length.I%20see%20in%20the%20splash%20screen%20of%20word%20that%20it%20is%20actually%20opening%20the%20file%20on%20%3CA%20href%3D%22https%3A%2F%2Fxxx.sharepoint.com%2Fpersonal%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fxxx.sharepoint.com%2Fpersonal%2F%3C%2FA%3E.....%20%3F%3F%3F%20This%20is%20difference%20from%20the%20local%20path%20I%20thought%20I%20was%20opening%20it%20from%20%22c%3A%5Cusers%5C%5C....%22%20%3F%3F%20I%20am%20lost%3F%3CBR%20%2F%3E%3CBR%20%2F%3EI%20really%20like%20to%20understand%20what%20is%20going%20on%20here%3F%3CBR%20%2F%3ECan%20someone%20shed%20a%20light%20on%20this%3F%3CBR%20%2F%3E%3CBR%20%2F%3EI%20know%20a%20simple%20solution%20would%20be%20to%20put%20the%20file%20some%20dirs%20higher%20but%20I%20want%20to%20understand%20what%20is%20going%20on%20to%20prevent%20future%20problems%3CBR%20%2F%3E%3CBR%20%2F%3EI%20use%20ODFB%2C%20office365%2C%20word%202016%2C%20sync%20tool%2019.123.0624.0005%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLI%3E%3C%2FUL%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-785300%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3E2016%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOneDrive%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EWord%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
corvus71
Regular Visitor

Hi,

A user has the following problem:
When opening a word file which is in a onedrive folder (which is shared with her and which is synced with the onedrive tool) word will hang indefinite untill I close it again.

It cannot open the file in this way.

Diagnosis so far....

  • When going into  the folder via file explorer and checking the path length (including filename): 200 chars. I know word has a path limit of 218.
  • Tried repair word both quick and online option.--> Still does not work.
  • Start word in safe mode and with the /a mode -->does not work
  • DOES WORK when I pause the onedrive sync client :facepalm:
  • DOES WORK when I go to the file with onedrive online and choose open in word (the desktop app)
  • DOES WORK when I put the file one directory higher (shorter path)
  • Does NOT work when I first open word and then navigate to it by open file dialog. BUT gives me an error saying "the document name or path is invalid (20190731XX%20MeetingMinutes%20test.docx)"
  • DOES WORK when I open it on another pc in the exact same location (shared one drive folder) although I understand that in "c:\users\\\\....." the part is shorter in my case. BUT if I make a folder one dir higher and giveit long name and put the file in there it DOES work. So I do not believe it is the path length.
    I see in the splash screen of word that it is actually opening the file on https://xxx.sharepoint.com/personal/..... ??? This is difference from the local path I thought I was opening it from "c:\users\\...." ?? I am lost?

    I really like to understand what is going on here?
    Can someone shed a light on this?

    I know a simple solution would be to put the file some dirs higher but I want to understand what is going on to prevent future problems

    I use ODFB, office365, word 2016, sync tool 19.123.0624.0005

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