A user has the following problem: When opening a word file which is in a onedrive folder (which is shared with her and which is synced with the onedrive tool) word will hang indefinite untill I close it again.
It cannot open the file in this way.
Diagnosis so far....
When going into the folder via file explorer and checking the path length (including filename): 200 chars. I know word has a path limit of 218.
Tried repair word both quick and online option.--> Still does not work.
Start word in safe mode and with the /a mode -->does not work
DOES WORK when I pause the onedrive sync client
DOES WORK when I go to the file with onedrive online and choose open in word (the desktop app)
DOES WORK when I put the file one directory higher (shorter path)
Does NOT work when I first open word and then navigate to it by open file dialog. BUT gives me an error saying "the document name or path is invalid (20190731XX%20MeetingMinutes%20test.docx)"
DOES WORK when I open it on another pc in the exact same location (shared one drive folder) although I understand that in "c:\users\\\\....." the part is shorter in my case. BUT if I make a folder one dir higher and giveit long name and put the file in there it DOES work. So I do not believe it is the path length. I see in the splash screen of word that it is actually opening the file on https://xxx.sharepoint.com/personal/..... ??? This is difference from the local path I thought I was opening it from "c:\users\\...." ?? I am lost?
I really like to understand what is going on here? Can someone shed a light on this?
I know a simple solution would be to put the file some dirs higher but I want to understand what is going on to prevent future problems
I use ODFB, office365, word 2016, sync tool 19.123.0624.0005