Home

Users are able to login to web client but not desktop client

%3CLINGO-SUB%20id%3D%22lingo-sub-677928%22%20slang%3D%22en-US%22%3EUsers%20are%20able%20to%20login%20to%20web%20client%20but%20not%20desktop%20client%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-677928%22%20slang%3D%22en-US%22%3E%3CP%3ESee%20Diagnostics.%20Also%20I%20get%20a%20different%20login%20screen%20when%20I%20login%20with%20the%20client.%20Mine%20is%20in%20a%20full%20modal%20window%20other%20users%20have%20a%20smaller%20window%20with%20different%20prompt%20text.%20Also%20after%20subscribing%20I%20can%20jut%20double%20click%20the%20desktop%20and%20connect%20where%20if%20other%20users%20try%20and%20connect%20to%20the%20desktop%20it%20asks%20them%20for%20their%20password%20again%20and%20won't%20let%20them%20connect.%3C%2FP%3E%3CP%3E-------------------------------------------------------------------%3C%2FP%3E%3CP%3EDesktop%20Failing%20for%20user%3A%3C%2FP%3E%3CP%3E-------------------------------------------------------------------%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EActivityId%20%3A%20e96817a1-91d1-47b3-a4d1-5e98ae9e0000%3CBR%20%2F%3EActivityType%20%3A%20Connection%3CBR%20%2F%3EStartTime%20%3A%206%2F7%2F2019%2010%3A13%3A33%20AM%3CBR%20%2F%3EEndTime%20%3A%206%2F7%2F2019%2010%3A13%3A42%20AM%3CBR%20%2F%3EUserName%20%3A%20cj.xxx%40domain.com%3CBR%20%2F%3ERoleInstances%20%3A%20DESKTOP-zzz%3Bmrs-eus2r1c001-rdgateway-prod-staging%3A%3ARD0004FFA1DF79%3Bmrs-eus2r1c002-rdbroker-prod-%3CBR%20%2F%3Estaging%3A%3ARD0003FF459996%3B%E2%89%A4srg-vd-pc-0.aads.zzz.com%E2%89%A5%3CBR%20%2F%3EOutcome%20%3A%20Failure%3CBR%20%2F%3EStatus%20%3A%20Completed%3CBR%20%2F%3EDetails%20%3A%20%7B%5BClientOS%2C%20WINDOWS%2010.0.17763%5D%2C%20%5BClientVersion%2C%201.2.155.18898%5D%2C%20%5BClientType%2C%20MSRDC%5D%2C%3CBR%20%2F%3E%5BPredecessorConnectionId%2C%20%5D...%7D%3CBR%20%2F%3ELastHeartbeatTime%20%3A%206%2F7%2F2019%2010%3A13%3A42%20AM%3CBR%20%2F%3ECheckpoints%20%3A%20%7BTransportConnecting%2C%20TransportConnected%2C%20LoadBalancedNewConnection%7D%3CBR%20%2F%3EErrors%20%3A%20%7BMicrosoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo%2C%3CBR%20%2F%3EMicrosoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo%7D%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-------------------------------------------------------------------%3C%2FP%3E%3CP%3EWeb%20Working%20for%20user%3A%3C%2FP%3E%3CP%3E-------------------------------------------------------------------%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EActivityId%20%3A%20af28a081-7da9-4479-801a-e7804a7c0000%3CBR%20%2F%3EActivityType%20%3A%20Connection%3CBR%20%2F%3EStartTime%20%3A%206%2F7%2F2019%209%3A12%3A35%20AM%3CBR%20%2F%3EEndTime%20%3A%3CBR%20%2F%3EUserName%20%3A%20cj.xxx%40domain.com%3CBR%20%2F%3ERoleInstances%20%3A%20rdwebclient%3Bmrs-eus2r1c001-rdgateway-prod-staging%3A%3ARD0003FF865D79%3Bmrs-eus2r1c002-rdbroker-prod-stag%3CBR%20%2F%3Eing%3A%3ARD0003FFD9973A%3B%E2%89%A4srg-vd-pc-0.aads.zzz.com%E2%89%A5%3CBR%20%2F%3EOutcome%20%3A%3CBR%20%2F%3EStatus%20%3A%20Ongoing%3CBR%20%2F%3EDetails%20%3A%20%7B%5BClientOS%2C%20Win32%20Chrome%2075.0.3770.80%5D%2C%20%5BClientVersion%2C%201.0.18.2%5D%2C%20%5BClientType%2C%20HTML%5D%2C%3CBR%20%2F%3E%5BPredecessorConnectionId%2C%20%5D...%7D%3CBR%20%2F%3ELastHeartbeatTime%20%3A%206%2F7%2F2019%2010%3A16%3A10%20AM%3CBR%20%2F%3ECheckpoints%20%3A%20%7BTransportConnecting%2C%20TransportConnected%2C%20RdpStackAuthenticaticatedUser%2C%20RdpStackLicenseChecked...%7D%3CBR%20%2F%3EErrors%20%3A%20%7B%7D%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E----------------------%3C%2FP%3E%3CP%3EDesktop%20Working%20for%20Me%3A%3C%2FP%3E%3CP%3E---------------------------%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EActivityId%20%3A%20cdd62099-b091-4f53-9d0c-04d2eb330000%3CBR%20%2F%3EActivityType%20%3A%20Connection%3CBR%20%2F%3EStartTime%20%3A%206%2F7%2F2019%2010%3A56%3A39%20AM%3CBR%20%2F%3EEndTime%20%3A%206%2F7%2F2019%2011%3A19%3A36%20AM%3CBR%20%2F%3EUserName%20%3A%20a.d%40domain.com%3CBR%20%2F%3ERoleInstances%20%3A%20SB-zzz%3Bmrs-eus2r1c001-rdgateway-prod-staging%3A%3ARD0003FF865D79%3Bmrs-eus2r1c001-rdbroker-prod-staging%3A%3CBR%20%2F%3E%3ARD2818780AFB61%3B%E2%89%A4srg-vd-pc-0.aads.zzz.com%E2%89%A5%3CBR%20%2F%3EOutcome%20%3A%20Success%3CBR%20%2F%3EStatus%20%3A%20Completed%3CBR%20%2F%3EDetails%20%3A%20%7B%5BClientOS%2C%20WINDOWS%2010.0.17134%5D%2C%20%5BClientVersion%2C%201.2.155.18898%5D%2C%20%5BClientType%2C%20MSRDC%5D%2C%3CBR%20%2F%3E%5BPredecessorConnectionId%2C%20%5D...%7D%3CBR%20%2F%3ELastHeartbeatTime%20%3A%206%2F7%2F2019%2011%3A19%3A38%20AM%3CBR%20%2F%3ECheckpoints%20%3A%20%7BTransportConnecting%2C%20RdpStackAuthenticaticatedUser%2C%20RdpStackLicenseChecked%2C%3CBR%20%2F%3ERdpStackConnectionEstablished...%7D%3CBR%20%2F%3EErrors%20%3A%20%7B%7D%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-711496%22%20slang%3D%22en-US%22%3ERe%3A%20Users%20are%20able%20to%20login%20to%20web%20client%20but%20not%20desktop%20client%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-711496%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F356556%22%20target%3D%22_blank%22%3E%40Rawr_AD%3C%2FA%3E%3A%20Can%20you%20ask%20to%20update%20to%20the%20latest%20version%20of%20our%20app%20and%20see%20if%20the%20issue%20still%20persist%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThank%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Rawr_AD
New Contributor

See Diagnostics. Also I get a different login screen when I login with the client. Mine is in a full modal window other users have a smaller window with different prompt text. Also after subscribing I can jut double click the desktop and connect where if other users try and connect to the desktop it asks them for their password again and won't let them connect.

-------------------------------------------------------------------

Desktop Failing for user:

-------------------------------------------------------------------

 

ActivityId : e96817a1-91d1-47b3-a4d1-5e98ae9e0000
ActivityType : Connection
StartTime : 6/7/2019 10:13:33 AM
EndTime : 6/7/2019 10:13:42 AM
UserName : cj.xxx@domain.com
RoleInstances : DESKTOP-zzz;mrs-eus2r1c001-rdgateway-prod-staging::RD0004FFA1DF79;mrs-eus2r1c002-rdbroker-prod-
staging::RD0003FF459996;≤srg-vd-pc-0.aads.zzz.com≥
Outcome : Failure
Status : Completed
Details : {[ClientOS, WINDOWS 10.0.17763], [ClientVersion, 1.2.155.18898], [ClientType, MSRDC],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 6/7/2019 10:13:42 AM
Checkpoints : {TransportConnecting, TransportConnected, LoadBalancedNewConnection}
Errors : {Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo,
Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo}

 

-------------------------------------------------------------------

Web Working for user:

-------------------------------------------------------------------

 

ActivityId : af28a081-7da9-4479-801a-e7804a7c0000
ActivityType : Connection
StartTime : 6/7/2019 9:12:35 AM
EndTime :
UserName : cj.xxx@domain.com
RoleInstances : rdwebclient;mrs-eus2r1c001-rdgateway-prod-staging::RD0003FF865D79;mrs-eus2r1c002-rdbroker-prod-stag
ing::RD0003FFD9973A;≤srg-vd-pc-0.aads.zzz.com≥
Outcome :
Status : Ongoing
Details : {[ClientOS, Win32 Chrome 75.0.3770.80], [ClientVersion, 1.0.18.2], [ClientType, HTML],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 6/7/2019 10:16:10 AM
Checkpoints : {TransportConnecting, TransportConnected, RdpStackAuthenticaticatedUser, RdpStackLicenseChecked...}
Errors : {}

 

----------------------

Desktop Working for Me:

---------------------------

 

ActivityId : cdd62099-b091-4f53-9d0c-04d2eb330000
ActivityType : Connection
StartTime : 6/7/2019 10:56:39 AM
EndTime : 6/7/2019 11:19:36 AM
UserName : a.d@domain.com
RoleInstances : SB-zzz;mrs-eus2r1c001-rdgateway-prod-staging::RD0003FF865D79;mrs-eus2r1c001-rdbroker-prod-staging:
:RD2818780AFB61;≤srg-vd-pc-0.aads.zzz.com≥
Outcome : Success
Status : Completed
Details : {[ClientOS, WINDOWS 10.0.17134], [ClientVersion, 1.2.155.18898], [ClientType, MSRDC],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 6/7/2019 11:19:38 AM
Checkpoints : {TransportConnecting, RdpStackAuthenticaticatedUser, RdpStackLicenseChecked,
RdpStackConnectionEstablished...}
Errors : {}

1 Reply

@Rawr_AD: Can you ask to update to the latest version of our app and see if the issue still persist?

 

Thank you.

Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
46 Replies
Extentions Synchronization
Deleted in Discussions on
3 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
30 Replies
flashing a white screen while open new tab
Deleted in Discussions on
14 Replies
Security Community Webinars
Valon_Kolica in Security, Privacy & Compliance on
13 Replies