Home

Unable to connect to to "Session Desktop", after following official guide

%3CLINGO-SUB%20id%3D%22lingo-sub-812186%22%20slang%3D%22en-US%22%3EUnable%20to%20connect%20to%20to%20%22Session%20Desktop%22%2C%20after%20following%20official%20guide%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-812186%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20guys%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20testing%20out%20Windows%20Virtual%20Desktop%20(WVD)%20for%20my%20company%20to%20set%20up%20a%20call%20center.%20Following%20the%20tutorial%20on%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Fvirtual-desktop%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Fvirtual-desktop%3C%2FA%3E%2C%20I'm%20getting%20stuck%20at%20the%20final%20step%20to%20connect%20to%20the%20Hostpool%20using%20the%20web%20client%20%3CA%20href%3D%22https%3A%2F%2Frdweb.wvd.microsoft.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Frdweb.wvd.microsoft.com%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20were%20no%20errors%20throughout%20the%20tutorial.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20getting%20the%20following%20error%20on%20the%20browser%20%3A%3C%2FP%3E%3CP%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3EOops%2C%20we%20couldn't%20connect%20to%20%22Session%20Desktop%22%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3EWe%20couldn't%20connect%20to%20the%20gateway%20because%20of%20an%20error.%20If%20this%20keeps%20happening%2C%20ask%20your%20admin%20or%20tech%20support%20for%20help.%3C%2FSTRONG%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFollowing%20some%20diagnostic%20advice%2C%20I'm%20also%20getting%20the%20below%20error%20on%20PowerShell%20for%20Get-%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3ERdsSessionHost%20%3A%20%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3EPS%20C%3A%5CWindows%5Csystem32%26gt%3B%20Get-RdsSessionHost%20-TenantName%20%22KLSALESWVD%22%20-HostPoolName%20%22KLSalesWVD%22%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3EGet-RdsSessionHost%20%3A%20HostPoolName%3A%20'KLSalesWVD'%20does%20not%20exist.%20Please%20use%20powershell%20command%3A%20New-RdsHostPool%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3EActivityId%3A%20b1955365-8a98-4146-a1a3-a7c7e7c6bcfa%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3EPowershell%20commands%20to%20diagnose%20the%20failure%3A%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3EGet-RdsDiagnosticActivities%20-ActivityId%20b1955365-8a98-4146-a1a3-a7c7e7c6bcfa%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3EAt%20line%3A1%20char%3A1%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3E%2B%20Get-RdsSessionHost%20-TenantName%20%22KLSALESWVD%22%20-HostPoolName%20%22KLSalesWVD%20...%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3E%2B%20~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3E%2B%20CategoryInfo%20%3A%20FromStdErr%3A%20(Microsoft.RDInf...tRdsSessionHost%3AGetRdsSessionHost)%20%5BGet-RdsSessionHost%5D%2C%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3ERdsPowerShellException%3C%2FSTRONG%3E%3C%2FFONT%3E%3CBR%20%2F%3E%3CFONT%20color%3D%22%23FF0000%22%3E%3CSTRONG%3E%2B%20FullyQualifiedErrorId%20%3A%20HostPoolNotFound%2CMicrosoft.RDInfra.RDPowershell.SessionHost.GetRdsSessionHost%3C%2FSTRONG%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CFONT%20color%3D%22%23000000%22%3ECan%20someone%20point%20me%20in%20the%20right%20direction%3F%3CBR%20%2F%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CFONT%20color%3D%22%23000000%22%3EThanks!!%20%3C%2FFONT%3E%3C%2FP%3E%3CDIV%20class%3D%22modal-header%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-907721%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20connect%20to%20to%20%22Session%20Desktop%22%2C%20after%20following%20official%20guide%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-907721%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20think%20you're%20trying%20with%20incorrect%20host%20pool%20name.%20Can%20you%20run%20below%20command%20and%20find%20the%20host%20pool%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGet-RdsHostPool%20-TenantName%20xyztenant%3C%2FP%3E%3C%2FLINGO-BODY%3E
Deleted
Not applicable

Hi guys,

 

I'm testing out Windows Virtual Desktop (WVD) for my company to set up a call center. Following the tutorial on https://docs.microsoft.com/en-us/azure/virtual-desktop , I'm getting stuck at the final step to connect to the Hostpool using the web client https://rdweb.wvd.microsoft.com

 

There were no errors throughout the tutorial.

 

I'm getting the following error on the browser :

Oops, we couldn't connect to "Session Desktop"
We couldn't connect to the gateway because of an error. If this keeps happening, ask your admin or tech support for help.

 

Following some diagnostic advice, I'm also getting the below error on PowerShell for Get-RdsSessionHost :
PS C:\Windows\system32> Get-RdsSessionHost -TenantName "KLSALESWVD" -HostPoolName "KLSalesWVD"
Get-RdsSessionHost : HostPoolName: 'KLSalesWVD' does not exist. Please use powershell command: New-RdsHostPool
ActivityId: b1955365-8a98-4146-a1a3-a7c7e7c6bcfa
Powershell commands to diagnose the failure:
Get-RdsDiagnosticActivities -ActivityId b1955365-8a98-4146-a1a3-a7c7e7c6bcfa
At line:1 char:1
+ Get-RdsSessionHost -TenantName "KLSALESWVD" -HostPoolName "KLSalesWVD ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : FromStdErr: (Microsoft.RDInf...tRdsSessionHost:GetRdsSessionHost) [Get-RdsSessionHost],
RdsPowerShellException
+ FullyQualifiedErrorId : HostPoolNotFound,Microsoft.RDInfra.RDPowershell.SessionHost.GetRdsSessionHost

 

Can someone point me in the right direction?

 

Thanks!!

1 Reply

Hi,

 

I think you're trying with incorrect host pool name. Can you run below command and find the host pool

 

Get-RdsHostPool -TenantName xyztenant

Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
35 Replies
Extentions Synchronization
Deleted in Discussions on
3 Replies
flashing a white screen while open new tab
Deleted in Discussions on
14 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies