SOLVED
Home

Could not connect Hostpool

%3CLINGO-SUB%20id%3D%22lingo-sub-733459%22%20slang%3D%22en-US%22%3ECould%20not%20connect%20Hostpool%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-733459%22%20slang%3D%22en-US%22%3E%3CP%3E1.%20I%20accessed%20the%20WVD%20webclient.%3CBR%20%2F%3E2.%20I%20succeeded%20in%20signing%20in.%3CBR%20%2F%3E3.%20I%20clicked%20on%20the%20hostpool%20icon.%3CBR%20%2F%3E4.%20The%20following%20error%20is%20output.%3CBR%20%2F%3E------------------------------------------%3CBR%20%2F%3E%3CSTRONG%3E%3CEM%3ECould%20not%20connect.%3C%2FEM%3E%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3E%3CEM%3ECould%20not%20connect%20to%20gateway%20due%20to%20error.%20If%20the%20problem%20persists%2C%20please%20contact%20your%20administrator%20or%20technical%20support.%3C%2FEM%3E%3C%2FSTRONG%3E%3CBR%20%2F%3E------------------------------------------%3C%2FP%3E%3CP%3EI%20have%20setup%20Azure%20AD%20DS.%3CBR%20%2F%3EI%20am%20using%20AD%20Connect%20to%20sync%20with%20our%20on-prem%20domain%20DCs.%3CBR%20%2F%3EExecute%20Get-RdsSessionHost%20and%20nothing%20was%20output.%3C%2FP%3E%3CP%3EAny%20suggestions%20as%20to%20how%20to%20diagnose%20this%20one%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-733571%22%20slang%3D%22en-US%22%3ERe%3A%20Could%20not%20connect%20Hostpool%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-733571%22%20slang%3D%22en-US%22%3E%3CP%3EI%20found%20the%20following.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FWindows-Virtual-Desktop%2FAn-internal-error-occurred-can-t-connect-anymore%2Ftd-p%2F727771%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FWindows-Virtual-Desktop%2FAn-internal-error-occurred-can-t-connect-anymore%2Ftd-p%2F727771%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20think%20we%20are%20experiencing%20this%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-736973%22%20slang%3D%22en-US%22%3ERe%3A%20Could%20not%20connect%20Hostpool%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-736973%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F369620%22%20target%3D%22_blank%22%3E%40jabizog%3C%2FA%3E%20%3A%26nbsp%3B%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23ffffff%3B%20color%3A%20%23333333%3B%20font-family%3A%20'SegoeUI'%2C'Lato'%2C'Helvetica%20Neue'%2CHelvetica%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3EPlease%20set-up%20a%20validation%20pool%20as%20we%20have%20a%20fix%20deployed%20to%20the%20validation%20pools.%20Learn%20here%20how%20to%20set%20those%20up%3A%20%3C%2FSPAN%3E%3CA%20style%3D%22background-color%3A%20transparent%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%230077d4%3B%20font-family%3A%20%26amp%3Bquot%3B%20segoeui%26amp%3Bquot%3B%2C%26amp%3Bquot%3Blato%26amp%3Bquot%3B%2C%26amp%3Bquot%3Bhelvetica%20neue%26amp%3Bquot%3B%2Chelvetica%2Carial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20underline%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Fvirtual-desktop%2Fcreate-validation-host-pool%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Fvirtual-desktop%2Fcreate-validation-host-pool%3C%2FA%3E%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23ffffff%3B%20color%3A%20%23333333%3B%20font-family%3A%20'SegoeUI'%2C'Lato'%2C'Helvetica%20Neue'%2CHelvetica%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%20We%20recommend%20to%20make%20use%20of%20Azure%20Service%20Health%20Alerts%20where%20you%20will%20be%20notified%20when%20the%20fix%20is%20available%20for%20production%3A%20%3C%2FSPAN%3E%3CA%20style%3D%22background-color%3A%20transparent%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%230077d4%3B%20font-family%3A%20%26amp%3Bquot%3B%20segoeui%26amp%3Bquot%3B%2C%26amp%3Bquot%3Blato%26amp%3Bquot%3B%2C%26amp%3Bquot%3Bhelvetica%20neue%26amp%3Bquot%3B%2Chelvetica%2Carial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20underline%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Fvirtual-desktop%2Fset-up-service-alerts%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Fvirtual-desktop%2Fset-up-service-alerts%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
jabizog
Occasional Contributor

1. I accessed the WVD webclient.
2. I succeeded in signing in.
3. I clicked on the hostpool icon.
4. The following error is output.
------------------------------------------
Could not connect.
Could not connect to gateway due to error. If the problem persists, please contact your administrator or technical support.
------------------------------------------

I have setup Azure AD DS.
I am using AD Connect to sync with our on-prem domain DCs.
Execute Get-RdsSessionHost and nothing was output.

Any suggestions as to how to diagnose this one?

2 Replies
Solution

@jabizogPlease set-up a validation pool as we have a fix deployed to the validation pools. Learn here how to set those up: https://docs.microsoft.com/en-us/azure/virtual-desktop/create-validation-host-pool We recommend to make use of Azure Service Health Alerts where you will be notified when the fix is available for production: https://docs.microsoft.com/en-us/azure/virtual-desktop/set-up-service-alerts

Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
38 Replies
Extentions Synchronization
Deleted in Discussions on
3 Replies
flashing a white screen while open new tab
Deleted in Discussions on
14 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
Security Community Webinars
Valon_Kolica in Security, Privacy & Compliance on
13 Replies