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remote desktop connection - Black Screen (nothing loads)

%3CLINGO-SUB%20id%3D%22lingo-sub-172468%22%20slang%3D%22en-US%22%3Eremote%20desktop%20connection%20-%20Black%20Screen%20(nothing%20loads)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-172468%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20having%20some%20issues%20with%20a%20Windows%202012%20R2%20Standard%20with%20remote%20desktop%20services%20installed.%3C%2FP%3E%0A%3CP%3E%3CBR%20%2F%3EThere%20are%20issues%20for%20a%20particular%20account%20that%20is%20experiencing%20login%20issues.%20When%20they%20log%20in%2C%20all%20they%20get%20is%20a%20black%20screen%2C%20nothing%20loads.%3C%2FP%3E%0A%3CP%3EI%20have%20cleared%20the%20user%20profile%2C%20closed%20all%20sessions%20for%20the%20user%20and%20have%20successfully%20still%20been%20able%20to%20log%20in%20under%20other%20accounts%20on%20the%20same%20server.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWhen%20i%20check%20via%20task%20manager%2C%20there%20are%20only%203%20running%20processes%20for%20the%20user%3A%3C%2FP%3E%0A%3CP%3EClient%20server%20runtime%20process%3C%2FP%3E%0A%3CP%3EDesktop%20window%20manager%3C%2FP%3E%0A%3CP%3Ewindows%20logon%20application%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIn%20event%20viewer%2C%20under%20system%2C%20there%20is%20a%20common%20error%20log%20when%20they%20(no%20one%20else)%20logs%20in%3A%3CBR%20%2F%3E%3CSTRONG%3EUnable%20to%20start%20a%20DCOM%20Server%3A%20%7BAAC1009F-AB33-48F9-9A21-7F5B88426A2E%7D%20as%20Unavailable%2FUnavailable.%20The%20error%3A%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3E%225%22%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3EHappened%20while%20starting%20this%20command%3A%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3EC%3A%5CWindows%5Csystem32%5CTSTheme.exe%20-Embedding%3C%2FSTRONG%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAny%20known%20issues%20for%20this%20one%3F%20There%20have%20been%20no%20recent%20windows%20updates%20that%20we%20have%20applied%20before%20this%20first%20started%20as%20well..%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-172468%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ERemote%20Desktop%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ERemote%20Desktop%20Services%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EWindows%20Server%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-173064%22%20slang%3D%22en-US%22%3ERe%3A%20remote%20desktop%20connection%20-%20Black%20Screen%20(nothing%20loads)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-173064%22%20slang%3D%22en-US%22%3EI%20added%20the%20user%20to%20the%20local%20users%20group%20and%20this%20resolved%20the%20issue%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20user%20is%20only%20part%20of%20the%20domain%20admins%20group%20-%20which%20is%20most%20likely%20the%20issue%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-173049%22%20slang%3D%22en-US%22%3ERe%3A%20remote%20desktop%20connection%20-%20Black%20Screen%20(nothing%20loads)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-173049%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20tried%20deleting%20local%20profile%20as%20well..%3C%2FP%3E%3C%2FLINGO-BODY%3E
Phillip Coronakes
New Contributor

I am having some issues with a Windows 2012 R2 Standard with remote desktop services installed.


There are issues for a particular account that is experiencing login issues. When they log in, all they get is a black screen, nothing loads.

I have cleared the user profile, closed all sessions for the user and have successfully still been able to log in under other accounts on the same server.

 

When i check via task manager, there are only 3 running processes for the user:

Client server runtime process

Desktop window manager

windows logon application

 

In event viewer, under system, there is a common error log when they (no one else) logs in:
Unable to start a DCOM Server: {AAC1009F-AB33-48F9-9A21-7F5B88426A2E} as Unavailable/Unavailable. The error:
"5"
Happened while starting this command:
C:\Windows\system32\TSTheme.exe -Embedding

 

Any known issues for this one? There have been no recent windows updates that we have applied before this first started as well..

2 Replies

I've tried deleting local profile as well..

Solution
I added the user to the local users group and this resolved the issue

The user is only part of the domain admins group - which is most likely the issue
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