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Security Monthly Quality Rollup fails each month on Server 2008 R2

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ruttrowg
Occasional Visitor

I have two Server 2008 R2 running on VMware  that I just cant install the Monthly Security Updates on. They appear to install but on reboot the server starts to run the configuring windows bit then gives a message that it failed and proceeds to roll back the updates. When I check the update history it gives a message that it failed to install with the error code 80070020.

Updates are controlled via a WSUS server.

I've tried stopping the updates, BITS and Cryptographic services, renamed the SoftwareDistribution folder and started the services again. I've run SFC /scannow and also DISM.exe /Online /Cleanup-image /Restorehealth

I've also tried manually downloading an update and installing it with the same result

 

11 Replies

Try installing the latest SSU

https://support.microsoft.com/lo-la/help/3177467/servicing-stack-update-for-windows-7-sp1-and-window...

also I'd verify system and servicing health by running;

sfc /scannow

also system update readiness tool

https://support.microsoft.com/en-us/kb/947821

Then check for errors in;
%SYSTEMROOT%\Logs\CBS\CheckSUR.log

 

 

 

@ruttrowg 

 

Did you ever figure out a fix for this? Same issue with a few of our server 2008 R2's.

 

I tried installing latest and then went back and tried all the others and they all install, reboot, and then fail and rollback.


@Kevin_Still wrote:

@ruttrowg 

 

Did you ever figure out a fix for this? Same issue with a few of our server 2008 R2's.

 

I tried installing latest and then went back and tried all the others and they all install, reboot, and then fail and rollback.


I'd start a new thread since each user's issues are unique.

 

 

@Dave Patrick 

 

I see a ton of people having the same issue with a quick google Search.

 

I am going to try installing SP2 and see if it fixes it

 


@Kevin_Still wrote:

 

 

I am going to try installing SP2 and see if it fixes it


There is no SP2 for 2008 R2

https://support.microsoft.com/en-us/help/4009469/windows-7-sp1-windows-server-2008-r2-sp1-update-his...

 

 

 

 

@Kevin_Still 

Yeah I just realized that on my own after a few searches lol.

@Kevin_Still  - Any luck resolving this?  I saw the recommendation to create another thread, however I still wanted to know if you were able fix it in your environment and if so, how.  Thanks!


@Kevin2300 wrote:

@Kevin_Still  - Any luck resolving this?  I saw the recommendation to create another thread, however I still wanted to know if you were able fix it in your environment and if so, how.  Thanks!


No one here knows what you're trying to resolve. I'd start a new thread since each user's issues are unique.

 

 

@Kevin2300

 

IKevin has arcserve backup installed. Removed and it worked. Then reinstalled 

@Kevin_Still  - Thank you!  I've seen a reference to Arcserve in a few other search results.

 

I disabled all of the Arcserve services, rebooted, and the monthly update still failed.  Only after I uninstalled the Open File Agent did the update succeed.  The main Arcserve software is still on the machine.

 

Appreciate the quick response.

Yeah, same here. We had 8 servers. Most worked just disabling all the services. 2 of them I had to fully uninstall the software. We are all fully patched now :smiling_face_with_smiling_eyes:
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