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Printer Driver Error During Install

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Frequent Contributor

I have a Print Server running Windows Server 2016 where I have all my network printers installed. I have a Dell B1260dn, which works fine on the Print Server and my local PC. I have 2 Terminal Servers running Windows Server 2016 on the same network. When trying to add/map this Dell printer, I get the same error on both Terminal Servers. I have tried to clear from Registry but still did not work. Here is the error. Thank you for your help!

Print Driver Error 0x00000705.png

15 Replies

What does the Eventlog says? 

Do you have point and print GPO disabled on RDS Servers?

@Michael Da Cunha 

Here is what the event viewer shows:

Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 1/31/2019 10:59:42 AM
Event ID: 215
Task Category: Installing a printer driver
Level: Error
Keywords: Printer Setup,Printer
User: SYSTEM
Computer: TS5.corp.wynnetr.com
Description:
Installing printer driver Dell B1260dn Mono Laser Printer XPS failed, error code 0x0, HRESULT 0x80070490. See the event user data for context information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>215</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>19</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000220</Keywords>
<TimeCreated SystemTime="2019-01-31T16:59:42.845811500Z" />
<EventRecordID>4609</EventRecordID>
<Correlation />
<Execution ProcessID="57952" ThreadID="29916" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>TS5.corp.wynnetr.com</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<SetupInstallPrinterDriver xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
<Label>InternalInstallPrinterDriverFromPackage</Label>
<Message>pfnPSetupParseInfAndCommitFileQueue failed</Message>
<AdditionalInfo>-</AdditionalInfo>
<InfPath>C:\Windows\System32\DriverStore\FileRepository\sdb3xv4.inf_amd64_13d7b77e31ce17a9\sdb3xv4.inf</InfPath>
<DriverName>Dell B1260dn Mono Laser Printer XPS</DriverName>
<InstallSection>-</InstallSection>
<ProcessorArchitecture>Windows x64</ProcessorArchitecture>
<PackageAware>Not package aware</PackageAware>
<CoreDriverDependencies>-</CoreDriverDependencies>
<LastError>0x0</LastError>
<HResult>0x80070490</HResult>
</SetupInstallPrinterDriver>
</UserData>
</Event>

@Michael Da Cunha 

Here is my GPO

gpo1.pnggpo2.png

Is this an old driver?

 

I think the problem ist, that the driver is not package aware. 

 

Look at your print-server and look for this Key:

 

HKLM\System\CurrentControlSet\Control\Print\Environments\Windows X64\drivers\

 

Search your driver and change The Key "PrinterDriverAttributes" to "1"

 

After that you need to restart your printserver.

@Michael Da Cunha 

 

I downloaded driver off Dell website, so I believe it is the newest driver.

 

What does the PrinterDriverAttribute control?

 

Thanks for your help!

@Michael Da Cunha 

I changed the key PrinterDriverAttributes to 1

 

Still have error:

Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 2/1/2019 7:23:52 AM
Event ID: 215
Task Category: Installing a printer driver
Level: Error
Keywords: Printer Setup,Printer
User: SYSTEM
Computer: TS5.corp.wynnetr.com
Description:
Installing printer driver Dell B1260dn Mono Laser Printer XPS failed, error code 0x0, HRESULT 0x80070490. See the event user data for context information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>215</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>19</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000220</Keywords>
<TimeCreated SystemTime="2019-02-01T13:23:52.584737300Z" />
<EventRecordID>4622</EventRecordID>
<Correlation />
<Execution ProcessID="57952" ThreadID="49540" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>TS5.corp.wynnetr.com</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<SetupInstallPrinterDriver xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
<Label>InternalInstallPrinterDriverFromPackage</Label>
<Message>pfnPSetupParseInfAndCommitFileQueue failed</Message>
<AdditionalInfo>-</AdditionalInfo>
<InfPath>C:\Windows\System32\DriverStore\FileRepository\sdb3xv4.inf_amd64_13d7b77e31ce17a9\sdb3xv4.inf</InfPath>
<DriverName>Dell B1260dn Mono Laser Printer XPS</DriverName>
<InstallSection>-</InstallSection>
<ProcessorArchitecture>Windows x64</ProcessorArchitecture>
<PackageAware>Not package aware</PackageAware>
<CoreDriverDependencies>-</CoreDriverDependencies>
<LastError>0x0</LastError>
<HResult>0x80070490</HResult>
</SetupInstallPrinterDriver>
</UserData>
</Event>

Did you restart the printserver after you changed the Key?

 

Changing PrinterDriverAttributes to 1 tells the system, that this driver is package aware. This needs to be, when Windows Server 2016 wants to install the driver.

 

Your Eventlog still says that it is not Package Aware.

@Michael Da Cunha 

 

Yes, I restarted the Print Server. Any other ideas? Do I also need to restart the Terminal Server that I am having the install issues on?

You can try to reboot the Terminal Server also but I don't think that this will help?

 

Have you tried to install the driver directly on the Terminal Server?

@Michael Da Cunha 

 

I just downloaded the driver from Dell website and tried to install directly on Terminal Server and get error

If you look on the Dell Homepage, the driver you are installing is not officiali supported on Server 2016.

 

Try Dell Open Print Driver. This should work.

@Michael Da Cunha 

 

Thats confusing to me, as it works fine on my Print Server running Windows Server 2016 but not my Terminal Server also running Windows Server 2016. Downloaded and installed the Dell Open Driver but still getting errors

 

Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 2/1/2019 8:09:11 AM
Event ID: 215
Task Category: Installing a printer driver
Level: Error
Keywords: Printer Setup,Printer
User: WYNNETR\administrator
Computer: TS5.corp.wynnetr.com
Description:
Installing printer driver - failed, error code 0x490, HRESULT 0x80070490. See the event user data for context information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>215</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>19</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000220</Keywords>
<TimeCreated SystemTime="2019-02-01T14:09:11.418957800Z" />
<EventRecordID>4804</EventRecordID>
<Correlation />
<Execution ProcessID="45776" ThreadID="5740" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>TS5.corp.wynnetr.com</Computer>
<Security UserID="S-1-5-21-9918795-2052802652-2001873249-500" />
</System>
<UserData>
<SetupInstallPrinterDriver xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
<Label>PSetupInstallPrinterDriver</Label>
<Message>InstallDriverFromCurrentInf failed</Message>
<AdditionalInfo>-</AdditionalInfo>
<InfPath>C:\Windows\System32\DriverStore\FileRepository\sdb3xv4.inf_amd64_13d7b77e31ce17a9\sdb3xv4.inf</InfPath>
<DriverName>-</DriverName>
<InstallSection>-</InstallSection>
<ProcessorArchitecture>Windows x64</ProcessorArchitecture>
<PackageAware>Not package aware</PackageAware>
<CoreDriverDependencies>-</CoreDriverDependencies>
<LastError>0x490</LastError>
<HResult>0x80070490</HResult>
</SetupInstallPrinterDriver>
</UserData>
</Event>

Also not package aware. I have no other ideas yet.

@Michael Da Cunha 

 

Thats strange because all the Dell Open Drivers show PrintDriverAttributes at 1

The other Dell Print Driver work?

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